Articles

Articles

Articles on employee training, management, customer service, harassment, diversity and many other workplace topics.
Subcategories: Customer Service, Employee Development, Employment Law, Management/Leadership, Safety, Workplace Bullying, Workplace Diversity



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Articles Entries


Why Social Media is the Greatest Tool for Recruiting in History
Why Social Media is the Greatest Tool for Recruiting in History
Category: Articles
Author: Jim McKay
Posted: 03-31-2018 07:56 AM
Views: 791
Synopsis: According to a recent SHRM survey, 84% of companies today use social media to recruit talented employees and over two-thirds of those companies find it effective to find quality candidates and fill management positions in a shorter period of time.  Organizations who use social media in the recruiting process have an advantage over those who don't and will find higher quality talent in a shorter period of time.  Learn how your company can leverage social media in the recruiting process.
Co-Worker Retaliation: Is it Illegal?
Co-Worker Retaliation: Is it Illegal?
Category: Harassment
Author: Jim McKay
Posted: 01-14-2018 05:42 AM
Views: 1082
Synopsis: Search for information on retaliation and you will get 100s of websites describing retaliation perpetrated by supervisors and managers, however almost nothing about co-worker retaliation.  However, co-worker retaliation does occur and is illegal when several conditions are met.  This article will explain the law and in what situations non-management co-workers can commit illegal retaliation.
What to do When You Receive a Sexual Harassment Complaint
What to do When You Receive a Sexual Harassment Complaint
Category: Articles
Author: Jim McKay
Posted: 01-08-2018 06:16 AM
Views: 275
Synopsis: There is rarely a day that goes by without sexual harassment in the news.  The high publicity combined with the "me-too" movement has empowered women to stand up for their rights in every workplace.  As a result, harassment complaints are on the rise.  It's critical that every manager understands the steps they should take when receiving a complaint.
The Power of the Structured Job Interview
The Power of the Structured Job Interview
Category: Management/Leadership
Author: Jim McKay
Posted: 10-08-2017 05:43 AM
Views: 2615
Synopsis: Job interviews have traditionally been social in nature and heavily reliant on feeling and subjective perceptions. While these interviews are comfortable for many managers, they aren't very effective and open the door to potential legal trouble.  A much more scientific and effective approach is the structured interview - a system of interviewing that has saved organizations millions of dollars that once were lost to bad hires.
Cyber Security: Your Network Security is Only as Strong as Your Weakest Employee
Cyber Security: Your Network Security is Only as Strong as Your Weakest Employee
Category: Articles
Author: Jim McKay
Posted: 09-28-2017 05:17 AM
Views: 2052
Synopsis: Your organization can have the most secure firewall in the world and it's not going to do any good unless your employees are trained and motivated to protect the network.  95% of cybersecurity breaches occur due to human error and hackers know this...they would rather take advantage of a careless or clueless employee than try to break through a world-class firewall.
Why Your Employees Hate You and Why Fair Management Practices Can Change That
Why Your Employees Hate You and Why Fair Management Practices Can Change That
Category: Management/Leadership
Author: TrainingABC
Posted: 08-21-2017 07:46 AM
Views: 1541
Synopsis: Learn how fair management practices will protect managers from legal trouble while also promoting trust, productivity, efficiency, innovation and accountability.  No manager can lead effectively without practicing fair, equal and consistent management.
Social Media and Handling Customer Complaints
Social Media and Handling Customer Complaints
Category: Customer Service
Author: TrainingABC
Posted: 08-10-2017 12:00 AM
Views: 13455
Synopsis: These days, more and more customer complaints are being handled through social media. Learning how to properly respond to customer complaints via social media is critical.
52 Leadership Quotes by Women
52 Leadership Quotes by Women
Category: Articles
Author: TrainingABC
Posted: 08-09-2017 05:37 PM
Views: 656
Synopsis: 52 leadership quotes by powerful, successful women.
The Fair Labor Standards Act - Wage and Hour Compliance
The Fair Labor Standards Act - Wage and Hour Compliance
Category: Employment Law
Author: TrainingABC
Posted: 08-09-2017 12:00 AM
Views: 1540
Synopsis:

The Fair Labor Standards Act was enacted in 1938 and has been amended several times since.  It sets requirements on the minimum wage, overtime rules and sets age restrictions on work and age restrictions on certain dangerous types of labor.  Interestingly most companies are not completely in compliance and recently, FLSA lawsuits doubled in one single year.  It's critical that all of the management of every organization understand the law so that they can apply it correctly and avoid substantial penalties and lawsuits.  Providing FLSA training to your managers could prevent a lawsuit or hefty fines by the Department of Labor.

Handling a Poorly Performing Employee
Handling a Poorly Performing Employee
Category: Articles
Posted: 05-31-2015 11:33 PM
Views: 15071
Synopsis: Handling a poorly performing employee is a critical skill that every manager should possess. it's not easy but improving performance will not only increase the efficiency of the employee in question, but it will lift the performance of your entire work team.

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