Articles

Articles

Articles on employee training, management, customer service, harassment, diversity and many other workplace topics.
Subcategories: Customer Service, Employee Development, Employment Law, Management/Leadership, Safety, Workplace Bullying, Workplace Diversity



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Articles Entries


The Power of the Structured Job Interview
The Power of the Structured Job Interview
Category: Management/Leadership
Author: Jim McKay
Posted: 10-08-2017 05:43 AM
Views: 1986
Synopsis: Job interviews have traditionally been social in nature and heavily reliant on feeling and subjective perceptions. While these interviews are comfortable for many managers, they aren't very effective and open the door to potential legal trouble.  A much more scientific and effective approach is the structured interview - a system of interviewing that has saved organizations millions of dollars that once were lost to bad hires.
Cyber Security: Your Network Security is Only as Strong as Your Weakest Employee
Cyber Security: Your Network Security is Only as Strong as Your Weakest Employee
Category: Articles
Author: Jim McKay
Posted: 09-28-2017 05:17 AM
Views: 1684
Synopsis: Your organization can have the most secure firewall in the world and it's not going to do any good unless your employees are trained and motivated to protect the network.  95% of cybersecurity breaches occur due to human error and hackers know this...they would rather take advantage of a careless or clueless employee than try to break through a world-class firewall.
Why Your Employees Hate You and Why Fair Management Practices Can Change That
Why Your Employees Hate You and Why Fair Management Practices Can Change That
Category: Management/Leadership
Author: TrainingABC
Posted: 08-21-2017 07:46 AM
Views: 1188
Synopsis: Learn how fair management practices will protect managers from legal trouble while also promoting trust, productivity, efficiency, innovation and accountability.  No manager can lead effectively without practicing fair, equal and consistent management.
Social Media and Handling Customer Complaints
Social Media and Handling Customer Complaints
Category: Customer Service
Author: TrainingABC
Posted: 08-10-2017 12:00 AM
Views: 13173
Synopsis: These days, more and more customer complaints are being handled through social media. Learning how to properly respond to customer complaints via social media is critical.
52 Leadership Quotes by Women
52 Leadership Quotes by Women
Category: Articles
Author: TrainingABC
Posted: 08-09-2017 05:37 PM
Views: 467
Synopsis: 52 leadership quotes by powerful, successful women.
The Fair Labor Standards Act - Wage and Hour Compliance
The Fair Labor Standards Act - Wage and Hour Compliance
Category: Employment Law
Author: TrainingABC
Posted: 08-09-2017 12:00 AM
Views: 1430
Synopsis:

The Fair Labor Standards Act was enacted in 1938 and has been amended several times since.  It sets requirements on the minimum wage, overtime rules and sets age restrictions on work and age restrictions on certain dangerous types of labor.  Interestingly most companies are not completely in compliance and recently, FLSA lawsuits doubled in one single year.  It's critical that all of the management of every organization understand the law, so that they can apply it correctly and avoid substantial penalties and lawsuits.  Providing FLSA training to your managers could prevent a lawsuit or hefty fines by the Department of Labor.

Handling a Poorly Performing Employee
Handling a Poorly Performing Employee
Category: Articles
Posted: 05-31-2015 11:33 PM
Views: 14657
Synopsis: Handling a poorly performing employee is a critical skill that every manager should possess. it's not easy but improving performance will not only increase the efficiency of the employee in question, but it will lift the performance of your entire work team.
Workplace Bullying: What Is It...How to Stop It
Workplace Bullying: What Is It...How to Stop It
Category: Workplace Bullying
Posted: 05-30-2015 05:32 AM
Views: 13353
Synopsis: Workplace bullying has become an increasing problem in the workplace. Experts have compared the effects of bullying as similar to post-traumatic stress disorder. Workers who are bullied are less productive and more likely to leave your organization for another.
Social Media: A Great Recruiting Tool When Used Properly
Social Media: A Great Recruiting Tool When Used Properly
Category: Articles
Posted: 04-08-2015 06:10 AM
Views: 7709
Synopsis: An overview of how to use social media to recruit highly qualified employees.
Understanding the Family and Medical Leave Act
Understanding the Family and Medical Leave Act
Category: Articles
Posted: 04-08-2015 04:11 AM
Views: 5432
Synopsis: In survey after survey, the FMLA is voted as one of the most asked about human resource topics. This program gives detailed description of Act and outlines the information you need to know as a human resource professional.

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