Articles

Articles

Articles on employee training, management, customer service, harassment, diversity and many other workplace topics.
Subcategories: Customer Service, Employee Development, Employment Law, Management/Leadership, Safety, Workplace Bullying, Workplace Diversity



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Articles Entries


Great Customer Service is a Company-Wide Priority
Great Customer Service is a Company-Wide Priority
Category: Customer Service
Posted: 01-16-2011 07:17 PM
Views: 1185
Synopsis:

Good service begins at the top of any business. Quality customer service is going to create a bigger profit, and everyone who starts their own company expects to financially benefit. The easiest way to help create a large profit is by giving your customers amazing service. Every employee in a company plays a role in good service to the clients. Even the smallest and seemingly non-important roles play a part in creating a good environment.

Recruiting for Retail Positions
Recruiting for Retail Positions
Category: Customer Service
Posted: 01-15-2011 07:17 PM
Views: 1187
Synopsis:

Finding the right talent for retail positions can be time-consuming and at times extremely frustrating. But, lucky for you the ability to evaluate talent is all around you. All you need to do is shop. As a retail manager or business owner you have the unique opportunity to find talent in your everyday life. So take advantage of it.

Workplace Harassment Training - Its Not Always Sexual Harassment
Workplace Harassment Training - Its Not Always Sexual Harassment
Category: Articles
Posted: 01-15-2011 03:26 AM
Views: 1424
Synopsis:

Harassment in the workplace remains a difficult, touchy subject for most companies.  However, harassment is an extremely important legal challenge that could cost a company millions in lost productivity and legal costs.  Companies need to focus on harassment training for all of their employees.

Use Your Customer Complaints to Build Rock Solid Customer Service
Use Your Customer Complaints to Build Rock Solid Customer Service
Category: Articles
Posted: 01-14-2011 03:27 AM
Views: 996
Synopsis:

What is the best way to improve your company or brand? Well, as surprising as this may be, customer complaints are definitely one method-as counter-productive as that may sound. Not that you want to encourage customers to complain, but knowing your customers' concerns and issues can help your company make the changes it needs to improve and become trusted in the industry and among your customer base. The word complaint carries such a negative connotation that complaints are by default automatically viewed as negative and disappointing. However, they can be used to your benefit if you listen and take appropriate action to resolve them to best satisfy the needs of your customers. Be sure to also teach your employees how to handle complaints through effective customer service training.

How to be An Effective and Not a Defective Leader
How to be An Effective and Not a Defective Leader
Category: Articles
Posted: 01-11-2011 03:28 AM
Views: 1055
Synopsis:

Leadership isn't a fine art. It isn't a gift that inspirational people are born with. Leadership is a clearly definable skill that can be learned and when applied consistently will motivate your staff to great productivity. Look in the mirror. When you think about your own personal leadership style are you a leader that you would follow?  If not, then maybe it's time to focus on the basic skills that any person in a leadership position can learn and succeed with.

The Best Leadership Videos on the Market
The Best Leadership Videos on the Market
Category: Articles
Posted: 01-08-2011 03:28 AM
Views: 1106
Synopsis:

Basic leadership skills are the building blocks that provide managers an effective base to build on in their pursuit of a productive and efficient work team. Leadership training videos are an effective way to teach these all important skills and fortunately the market is full of excellent leadership programs that provide the skills that every leader in the workplace needs. Most of the Leadership DVDs on the market also come with a leader's guide and other support materials, which make the package a complete program ready to use out of the box. The following are the programs we have found to be most effective for our customers.

How to Be An Inspirational Manager
How to Be An Inspirational Manager
Category: Articles
Posted: 01-06-2011 03:28 AM
Views: 1481
Synopsis:

It doesn't take charisma or talent to become an inspirational leader, it takes a desire to learn and dedication to see it through. As Vince Lombari once said, "Great Leaders aren't born, they are made with hard work." An inspirational manager motivates his employees because he follows simple repeatable steps and follows them consistently. First of all, a manager needs to respect his team and let them know the importance of their work matters through his words and his actions. Secondly, an inspirational manager publicly acknowledges the contributions of each of his employees individually. Thirdly, he treats each individual as a valuable person who has goals and needs beyond his job. Any manager who follows these simple steps sincerely will inspire a more motivated and productive team.

Give em the Pickle
Give em the Pickle
Category: Articles
Posted: 01-03-2011 03:29 AM
Views: 327
Synopsis:

Customer service is a noble profession and Bob Farrell is the world's number one ambassador of this quickly vanishing art. In Give em the Pickle, Bob inspires us to passionate customer service. Bob's wit and wisdom have made him one of the most sought after speakers in the corporate world and his training video has quickly become a staple in thousands of company's customer service training programs.

 Customer Service Training Will Improve Your Company's Bottom Line
Customer Service Training Will Improve Your Company's Bottom Line
Category: Articles
Posted: 01-01-2011 03:30 AM
Views: 1139
Synopsis:

The benefits of implementing customer service training for employees and managers are many and the importance of this training should never been overlooked. However, implementing a training program that proves to be successful is a challenge that every company faces since it involves an array of factors. An effective employee training program must go beyond textbook material. It must also take into account the specific company's needs, its customer's needs and an assessment of how well employees and managers are meeting those needs, among other factors.

Customer Service - It's As Easy As Giving a Pickle
Customer Service - It's As Easy As Giving a Pickle
Category: Articles
Posted: 12-29-2010 03:48 AM
Views: 1172
Synopsis:

In the business world everyone has customer service standards and everyone knows the basics of customer service. Sometimes it's tough to get an edge in service because everyone has about the same service standards. If you've reached this point, it might be time to hand out some pickles. I don't mean pickles literally. Customer service guru Bob Farrell defines pickles as the extra things you can do in service that make the customer happy. In other words, what can you do beyond the norm to "wow" the customer with your service? In Bob Farrell's case it was literally pickles. He gave extra pickles for free. In your case, it's probably going to be something else.


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