Articles

Articles

Articles on employee training, management, customer service, harassment, diversity and many other workplace topics.
Subcategories: Customer Service, Employee Development, Employment Law, Management/Leadership, Safety, Workplace Bullying, Workplace Diversity



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Articles Entries


Use Your Customer Complaints to Build Rock Solid Customer Service
Use Your Customer Complaints to Build Rock Solid Customer Service
Category: Articles
Posted: 01-14-2011 03:27 AM
Views: 1045
Synopsis:

What is the best way to improve your company or brand? Well, as surprising as this may be, customer complaints are definitely one method-as counter-productive as that may sound. Not that you want to encourage customers to complain, but knowing your customers' concerns and issues can help your company make the changes it needs to improve and become trusted in the industry and among your customer base. The word complaint carries such a negative connotation that complaints are by default automatically viewed as negative and disappointing. However, they can be used to your benefit if you listen and take appropriate action to resolve them to best satisfy the needs of your customers. Be sure to also teach your employees how to handle complaints through effective customer service training.

How to be An Effective and Not a Defective Leader
How to be An Effective and Not a Defective Leader
Category: Articles
Posted: 01-11-2011 03:28 AM
Views: 1124
Synopsis:

Leadership isn't a fine art. It isn't a gift that inspirational people are born with. Leadership is a clearly definable skill that can be learned and when applied consistently will motivate your staff to great productivity. Look in the mirror. When you think about your own personal leadership style are you a leader that you would follow?  If not, then maybe it's time to focus on the basic skills that any person in a leadership position can learn and succeed with.

The Best Leadership Videos on the Market
The Best Leadership Videos on the Market
Category: Articles
Posted: 01-08-2011 03:28 AM
Views: 1197
Synopsis:

Basic leadership skills are the building blocks that provide managers an effective base to build on in their pursuit of a productive and efficient work team. Leadership training videos are an effective way to teach these all important skills and fortunately the market is full of excellent leadership programs that provide the skills that every leader in the workplace needs. Most of the Leadership DVDs on the market also come with a leader's guide and other support materials, which make the package a complete program ready to use out of the box. The following are the programs we have found to be most effective for our customers.

How to Be An Inspirational Manager
How to Be An Inspirational Manager
Category: Articles
Posted: 01-06-2011 03:28 AM
Views: 1629
Synopsis:

It doesn't take charisma or talent to become an inspirational leader, it takes a desire to learn and dedication to see it through. As Vince Lombari once said, "Great Leaders aren't born, they are made with hard work." An inspirational manager motivates his employees because he follows simple repeatable steps and follows them consistently. First of all, a manager needs to respect his team and let them know the importance of their work matters through his words and his actions. Secondly, an inspirational manager publicly acknowledges the contributions of each of his employees individually. Thirdly, he treats each individual as a valuable person who has goals and needs beyond his job. Any manager who follows these simple steps sincerely will inspire a more motivated and productive team.

Give em the Pickle
Give em the Pickle
Category: Articles
Posted: 01-03-2011 03:29 AM
Views: 327
Synopsis:

Customer service is a noble profession and Bob Farrell is the world's number one ambassador of this quickly vanishing art. In Give em the Pickle, Bob inspires us to passionate customer service. Bob's wit and wisdom have made him one of the most sought after speakers in the corporate world and his training video has quickly become a staple in thousands of company's customer service training programs.

 Customer Service Training Will Improve Your Company's Bottom Line
Customer Service Training Will Improve Your Company's Bottom Line
Category: Articles
Posted: 01-01-2011 03:30 AM
Views: 1205
Synopsis:

The benefits of implementing customer service training for employees and managers are many and the importance of this training should never been overlooked. However, implementing a training program that proves to be successful is a challenge that every company faces since it involves an array of factors. An effective employee training program must go beyond textbook material. It must also take into account the specific company's needs, its customer's needs and an assessment of how well employees and managers are meeting those needs, among other factors.

Customer Service - It's As Easy As Giving a Pickle
Customer Service - It's As Easy As Giving a Pickle
Category: Articles
Posted: 12-29-2010 03:48 AM
Views: 1268
Synopsis:

In the business world everyone has customer service standards and everyone knows the basics of customer service. Sometimes it's tough to get an edge in service because everyone has about the same service standards. If you've reached this point, it might be time to hand out some pickles. I don't mean pickles literally. Customer service guru Bob Farrell defines pickles as the extra things you can do in service that make the customer happy. In other words, what can you do beyond the norm to "wow" the customer with your service? In Bob Farrell's case it was literally pickles. He gave extra pickles for free. In your case, it's probably going to be something else.

Sexual Harassment Training - The Best Investment a Company Can Make
Sexual Harassment Training - The Best Investment a Company Can Make
Category: Articles
Posted: 12-19-2010 03:47 AM
Views: 1061
Synopsis:

Sexual harassment training is one of the best investments in time and money that a company can make. It is imperative in today's litigious world that everyone in an organization knows exactly what sex harassment is and why it is unacceptable. Despite the heavy amount of press on the subject, there are still employees who either know better and still do it, or simply don't understand exactly what constitutes harassment in the workplace. In addition, a company can be held liable even if they didn't know the harassment was occurring if they did not provide training and a policy to employees.

The 6 Best Sexual Harassment Videos on the Market
The 6 Best Sexual Harassment Videos on the Market
Category: Articles
Posted: 12-17-2010 03:47 AM
Views: 1771
Synopsis:

Sexual Harassment training is quite possibly the most important training that your organization can provide and the use of sexual harassment videos is the most effective way to conduct this training. Sexual Harassment videos almost always come with a leader’s guide, a quiz and attendance forms. Everything you need to give the training in one box. There is no need for trainers to reinvent the wheel. Everything is provided and the training is ready to go when you are ready. There are some excellent programs on the market. Here is a list of 6 of the best. (In no particular order)

Staying a Great Manager While Becoming a Great Leader
Staying a Great Manager While Becoming a Great Leader
Category: Articles
Posted: 12-14-2010 03:51 AM
Views: 1288
Synopsis:

Great business leaders know that there is a lot more to becoming a leader than simply being assigned to the role of manager. A manager is primarily an administrator. The job of a manager is to run a section, group or division of an organization and the role is an important one. The skills associated with this administration take years to develop and the position is earned. However, it does not automatically make you a leader. A leader earns his title by getting others to follow his vision. Both roles are extremely important within an organization and the employee who excels in both becomes an organization's most valuable asset and leadership training is imperative to accomplish this.


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