Articles

Articles

Articles on employee training, management, customer service, harassment, diversity and many other workplace topics.
Subcategories: Customer Service, Employee Development, Employment Law, Management/Leadership, Safety, Workplace Bullying, Workplace Diversity



Sort By: Recent / Most Viewed

Articles Entries


Your Customer Service Training - Is it Too Rigid?
Your Customer Service Training - Is it Too Rigid?
Category: Customer Service
Posted: 09-04-2011 10:02 PM
Views: 1492
Synopsis:

Recently, I went shopping for dog food and went to a local pet store in my neighborhood.  This particular store obviously does a large amount of customer service training.  They always welcome me into the store and always ask if they can help me find something.  There seems to be a well-trained system of working with customers in the store.  Sounds great, doesn't it?  A well-oiled customer service machine dedicated to providing optimal service to the customer.  However, there is a problem mixed into this brand of service - not every customer is the same and not every customer appreciates the same type of customer service.

Workplace Bullying Prevention for Managers
Workplace Bullying Prevention for Managers
Category: Workplace Bullying
Posted: 08-22-2011 10:02 PM
Views: 1885
Synopsis:

Workplace bullying is a problem in nearly every workplace in the world.  Some organizations face greater challenges with bullying than others, but it rears it's ugly head in most organizations today.  Workplace bullying is essentially treating others with hostility.  Bullying happens every day peer-to-peer, however bullying by managers towards their subordinates is an even greater problem.  Most studies show that workplace bullies are managers nearly 75% of the time.

Workplace Bullying: Prevention Training is Essential to a Healthy Workplace
Workplace Bullying: Prevention Training is Essential to a Healthy Workplace
Category: Workplace Bullying
Posted: 08-20-2011 10:03 PM
Views: 2064
Synopsis:

Workplace bullying has been around for generations, however only just recently has the cost of this unfortunate tradition been quantified. Some experts estimate the cost of downtime and employee turnover as a result of bullying to run into the billions. In fact, most studies show that 50% of employees have either witnessed or been a victim of bullying at work.

The Best-Selling Sexual Harassment Videos of 2011
The Best-Selling Sexual Harassment Videos of 2011
Category: Harassment
Posted: 07-02-2011 09:41 PM
Views: 2412
Synopsis:

Sexual harassment videos are one of the most effective tools available to a trainer when educating employees on this sensitive topic. The visual aspect of video training makes the training more memorable and therefore the learning sticks. Sexual harassment training can be uncomfortable for both trainers and participants. Videos do the "heavy lifting" so to speak and make the training less difficult and uncomfortable. In addition, sexual harassment videos are thoroughly researched and developed. They save the trainer time and effort. Here are the most popular/best-selling programs of 2011.

The Importance of a Customer Service Training Program
The Importance of a Customer Service Training Program
Category: Customer Service
Posted: 06-18-2011 09:39 PM
Views: 2506
Synopsis:

Developing a comprehensive customer service training program is the most important business decision an organization can make. Customer service isn't just about please and thank you. It's about all the processes in your organization that affect the customer. In the world we live in today information is disseminated at breakneck speed. With Twitter, Facebook, Linkedin and other social networking sites at your customer's fingertips a bad customer service experience can be broadcast and spread like a forest fire in a matter of hours. And this type of bad publicity can destroy your business just as sure as a fire will destroy a forest. The surest way to prevent a fire in the first place is through customer service training and the first step is a clearly defined customer service policy and procedures handbook that is given to every member of your team.

Words Can Hurt - How Labels Can Cause Sexual Harassment
Words Can Hurt - How Labels Can Cause Sexual Harassment
Category: Harassment
Posted: 05-22-2011 10:03 PM
Views: 1279
Synopsis:

In the workplace we all have labels - manager, supervisor, line-worker, assistant, electrician, engineer. We accept these labels without much thought because they help define our roles in our work life, however there are other labels that unfortunately crop up in the workplace. These other labels are dangerous and in some case bring sexual harassment. Every organization's sexual harassment training should encompass this topic.
 

The 5 Best Workplace Ethics Training Videos on the Market
The 5 Best Workplace Ethics Training Videos on the Market
Category: Ethics
Posted: 05-14-2011 10:05 PM
Views: 1498
Synopsis:

Using an ethics training video can be an effective way to teach your employees proper ethical behavior in the workplace. Ethics is more than about compliance. (although this is the ultimate goal) It needs to start with core values and standards of behavior expected by an organizations. The ethics videos available on the market attack this important aspect of employee training from both perspectives.

Sexual Harassment Training - Why The Victim is Blamed
Sexual Harassment Training - Why The Victim is Blamed
Category: Harassment
Posted: 05-11-2011 10:06 PM
Views: 219
Synopsis:

It's become all too common in the instance of sexual harassment complaints. The victim is blamed. Why does this behavior occur and what can organizations do about it? It comes down to both power and preconceived notions by coworkers and it can be thwarted by a well-defined sexual harassment training policy. Here are some of the most common reasons a victim can be blamed.
Harassment is first and foremost about power and in many cases harassment occurs when a powerful member of an organization harasses a less powerful member. Powerful members of an organization have generally been in the organization longer than a less powerful individual. Co-workers have known them longer and have developed a stronger relationship with them. It is natural that they would have back the employee they know better.
 

Sexual Harassment Training: Retaliation
Sexual Harassment Training: Retaliation
Category: Harassment
Posted: 05-11-2011 10:06 PM
Views: 203
Synopsis:

Retaliation as a result of a sexual harassment complaint is all too common in the workplace. Often times the victim of harassment faces much more stress and damage in the aftermath of a complaint than they got from the original harassment. Many studies have shown that as many as 50% of harassment victims were more traumatized by the aftermath than they were by the actual harassment. It is imperative that all companies have Sexual Harassment training in the area of retaliation as part of their harassment training classes.

Are You Inspired? It's Up to You!
Are You Inspired? It's Up to You!
Category: Employee Development
Posted: 05-07-2011 11:46 PM
Views: 1313
Synopsis:

Do you wake up in the morning with a pep in your step ready to take on the day or do you dread every moment of your job and wake up depressed and unmotivated. Unfortunately, millions of people are the latter. They lack inspiration in their job and in turn they have little productivity. Their lives are bleak because of it and they mope along uninterested day by day.
 

What's the difference between the two employees? Between the ultra-motivated and the completely unmotivated? It comes down to self. Those that are motivated, choose to be motivated and those that aren't choose to be unmotivated. It's really that simple.
 


google-site-verification: google448d4e5a534bf25c.html