Articles on employee training, management, customer service, harassment, diversity and many other workplace topics.Subcategories: Customer Service, Employee Development, Employment Law, Management/Leadership, Safety, Workplace Bullying, Workplace Diversity
Category: Employment Law
Posted: 11-01-2013 04:00 PM
Synopsis: The legal use of social media has become a huge issue in our private and public organizations. Educating employees on the proper and improper use of social media at work and at home will reduce liability.
Category: Employment Law
Posted: 09-27-2013 08:48 PM
Synopsis: Email and text messaging have become an essential part of communication at work. However, the use is fraught with legal potholes. Learn about what to avoid when using these efficient forms of communication at work.
Category: Customer Service
Posted: 09-05-2013 08:55 PM
Synopsis: Have you ever had a bad experience with customer service, bad enough to sour you from going back to the establishment? It is important for an organization’s employees to know the meaning and value of customer service, in order to keep the most important aspect of their business healthy: profitability.
Posted: 06-04-2013 09:07 PM
Synopsis: 7 excellent reasons that manager's should prioritize the prevention of harassment in the workplace.
Posted: 05-29-2013 09:07 PM
Synopsis: Taking a harassment complaint from an employee is part of every manager's job. However, this sensitive task is not always done correctly resulting in organizational lawsuits and employee turnover.
Posted: 05-28-2013 09:07 PM
Synopsis: Two of the most important aspects of harassment prevention are the avenues of reporting for employees and watching for unreported harassment.
Posted: 04-02-2013 09:08 PM
Synopsis: One of the most crucial jobs every manager has is to prevent harassment in the workplace. The morale, efficiency and survival of your workplace depend on it.
Posted: 01-29-2013 10:08 PM
Synopsis: One of the most important aspects of business ethics training is confidentiality. The handling of confidential customer, patient or employee information and insider trading are two of the most crucial subjects within confidentiality to train your employees on.
Posted: 01-26-2013 10:09 PM
Synopsis: One of the most common legal and ethical violations in the workplace is the breaking of anti-trust law. Making sure that your employees are fully trained on this crucial workplace topic should be a priority in every workplace.
Posted: 01-25-2013 10:09 PM
Synopsis: Deception is one of the most important workplace ethics training topics. Deception includes a number behaviors that are perpetrated to improve the position of an individual employee or for the organization as a whole. The following are the most common types of deception in the workplace.