TrainingABC Blog

The Americans with Disabilities Act
Category: Info
Author: Jim McKay
Posted: 01-13-2018 06:21 AM
Views: 3225
Synopsis: The ADA can be complicated, but we've simplified the major points of the law for you.  The ADA was passed as the civil rights bill for people with disabilities.  Negative misperceptions about disabled workers made it very difficult for them to find meaningful work.  As a result, the country lost the benefit of all the skills and knowledge disabled employees possess.  With the ADA, lawmakers sought to right that wrong.  The ADA makes it illegal to discriminate against people with disabilities in hiring practices and on the job and allows them to bring their talents into the workplace.  This improves the economy as a whole and gives everyone with a disability the chance they deserve.

What to do When You Receive a Sexual Harassment Complaint
Category: Articles
Author: Jim McKay
Posted: 01-08-2018 06:16 AM
Views: 2202
Synopsis: There is rarely a day that goes by without sexual harassment in the news.  The high publicity combined with the "me-too" movement has empowered women to stand up for their rights in every workplace.  As a result, harassment complaints are on the rise.  It's critical that every manager understands the steps they should take when receiving a complaint.

California Senate Bill 396
Category: Info
Author: Jim McKay
Posted: 01-04-2018 09:03 PM
Views: 7275
Synopsis: In 2017, California passed Senate Bill 396 which mandates supervisor training on the rights of employees based on gender identity, gender expression, transgender, and sexual orientation.  The bill makes California's LGBT legislation some of the most progressive in the country.  California supervisors must now be trained as part of their bi-annual sexual harassment training on this subject.  Although the law doesn't specify the length of training, it must be included.  This article lists all of the LGBT rights in California.

The Power of the Structured Job Interview
Category: Management/Leadership
Author: Jim McKay
Posted: 10-08-2017 05:43 AM
Views: 4636
Synopsis: Job interviews have traditionally been social in nature and heavily reliant on feeling and subjective perceptions. While these interviews are comfortable for many managers, they aren't very effective and open the door to potential legal trouble.  A much more scientific and effective approach is the structured interview - a system of interviewing that has saved organizations millions of dollars that once were lost to bad hires.

Cyber Security: Your Network Security is Only as Strong as Your Weakest Employee
Category: Articles
Author: Jim McKay
Posted: 09-28-2017 05:17 AM
Views: 3814
Synopsis: Your organization can have the most secure firewall in the world and it's not going to do any good unless your employees are trained and motivated to protect the network.  95% of cybersecurity breaches occur due to human error and hackers know this...they would rather take advantage of a careless or clueless employee than try to break through a world-class firewall.

Why Your Employees Hate You and Why Fair Management Practices Can Change That
Category: Management/Leadership
Author: TrainingABC
Posted: 08-21-2017 07:46 AM
Views: 5170
Synopsis: Learn how fair management practices will protect managers from legal trouble while also promoting trust, productivity, efficiency, innovation and accountability.  No manager can lead effectively without practicing fair, equal and consistent management.

U.S. Anti-Trust Law
Category: Info
Author: TrainingABC
Posted: 08-20-2017 09:42 PM
Views: 3004
Synopsis: This general overview of U.S. Anti-Trust law covers the three 100 year old laws - the Sherman Act, The Clayton Act and the FTC Act shape the bulk of the law.

California AB2053 Abusive Conduct Law
Category: Info
Author: TrainingABC
Posted: 08-20-2017 09:29 PM
Views: 2104
Synopsis:

A general overview of the requirements of California's AB2053 Abusive Conduct Law.

California AB1825 Supervisor Training
Category: Info
Author: TrainingABC
Posted: 08-20-2017 09:08 PM
Views: 2680
Synopsis: A general overview of the AB1825 supervisor training requirements in California.  

Social Media and Handling Customer Complaints
Category: Customer Service
Author: TrainingABC
Posted: 08-10-2017 12:00 AM
Views: 16325
Synopsis: These days, more and more customer complaints are being handled through social media. Learning how to properly respond to customer complaints via social media is critical.