TrainingABC Blog Entries
Category: Customer Service
Posted: 06-18-2011 09:39 PM
Developing a comprehensive customer service training program is the most important business decision an organization can make. Customer service isn't just about please and thank you. It's about all the processes in your organization that affect the customer. In the world we live in today information is disseminated at breakneck speed. With Twitter, Facebook, Linkedin and other social networking sites at your customer's fingertips a bad customer service experience can be broadcast and spread like a forest fire in a matter of hours. And this type of bad publicity can destroy your business just as sure as a fire will destroy a forest. The surest way to prevent a fire in the first place is through customer service training and the first step is a clearly defined customer service policy and procedures handbook that is given to every member of your team.
Posted: 05-22-2011 10:03 PM
In the workplace we all have labels - manager, supervisor, line-worker, assistant, electrician, engineer. We accept these labels without much thought because they help define our roles in our work life, however there are other labels that unfortunately crop up in the workplace. These other labels are dangerous and in some case bring sexual harassment. Every organization's sexual harassment training should encompass this topic.
Posted: 05-14-2011 10:05 PM
Using an ethics training video can be an effective way to teach your employees proper ethical behavior in the workplace. Ethics is more than about compliance. (although this is the ultimate goal) It needs to start with core values and standards of behavior expected by an organizations. The ethics videos available on the market attack this important aspect of employee training from both perspectives.
Posted: 05-11-2011 10:06 PM
It's become all too common in the instance of sexual harassment complaints. The victim is blamed. Why does this behavior occur and what can organizations do about it? It comes down to both power and preconceived notions by coworkers and it can be thwarted by a well-defined sexual harassment training policy. Here are some of the most common reasons a victim can be blamed.
Harassment is first and foremost about power and in many cases harassment occurs when a powerful member of an organization harasses a less powerful member. Powerful members of an organization have generally been in the organization longer than a less powerful individual. Co-workers have known them longer and have developed a stronger relationship with them. It is natural that they would have back the employee they know better.
Posted: 05-11-2011 10:06 PM
Retaliation as a result of a sexual harassment complaint is all too common in the workplace. Often times the victim of harassment faces much more stress and damage in the aftermath of a complaint than they got from the original harassment. Many studies have shown that as many as 50% of harassment victims were more traumatized by the aftermath than they were by the actual harassment. It is imperative that all companies have Sexual Harassment training in the area of retaliation as part of their harassment training classes.
Category: Employee Development
Posted: 05-07-2011 11:46 PM
Do you wake up in the morning with a pep in your step ready to take on the day or do you dread every moment of your job and wake up depressed and unmotivated. Unfortunately, millions of people are the latter. They lack inspiration in their job and in turn they have little productivity. Their lives are bleak because of it and they mope along uninterested day by day.
What's the difference between the two employees? Between the ultra-motivated and the completely unmotivated? It comes down to self. Those that are motivated, choose to be motivated and those that aren't choose to be unmotivated. It's really that simple.
Posted: 04-22-2011 11:47 PM
For many years in the workplace it was thought the best way to motivate employees was with money and fear. Excellent performers were rewarded with more pay and promotions and bad performers were fired or demoted. Family and life outside of work took a backseat to the job and it was universally thought that if the job required time that cut into an employee's life, then the job always won.
Posted: 04-19-2011 11:48 PM
Your job has a manager has many facets, but probably the most important one is to motivate your employees to higher productivity and efficiency. With the economic climate, impending layoffs and the generation lack of optimism in the business world these days, your job as a motivator is even more crucial. Managers need to look for ways to keep their employees inspired and quickly! Here are few simple ways to get started motivating your employees.
Posted: 04-07-2011 11:48 PM
It's tough being a manager. You are stretched in 100 different directions and some days it seems like you get nothing done and your staff seems less motivated than ever. It seems hopeless but there are five things you can do right now to make your day more productive and your staff a bit more motivated and therefore productive. Here are some leadership training tips to help you with your management skills right away.
Posted: 04-06-2011 11:48 PM
There are a number of behaviors that could lead to illegal workplace harassment. When continuous and unwanted behaviors are insensitive or offensive and focus around a difference or perceived difference, they can reach the level of illegal workplace harassment. Workplace harassment training should focus on the various types of behaviors that are considered offensive. It does not hurt to specifically spell out a number of these behaviors to make sure there is complete employee understanding in your harassment training.
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