Most Viewed Articles
Most Viewed Articles
Posted: 11-30-2010 04:05 AM
Futurist Joel Barker is a pioneer in the study of Paradigm Shifts. Paradigm shifts are a profound change in a business, industry or way of doing things. Businesses that are not ready for these shifts can whither and die. Even industry leaders are susceptible to a severe downturn. Barker has extensively studied how these changes happen and why companies and individuals are not more prepared for these changes. His work presented in the classic video The Business of Paradigms has unearthed several important reasons why this occurs and what organizations can do to be prepared for these shifts.
Category: Customer Service
Posted: 01-18-2011 07:17 PM
Social media is a quickly increasing trend in the online world. No matter the size of your business, small or large, it can benefit from the use of social media. Sites such as Facebook, Twitter and MySpace can offer your company so much more than just blogging and adding friends. Gaining new clientele and letting the social media community know what your company offers are just a couple benefits of using this virtual media outlet. Educating your employees on how to provide effective customer service training online is a crucial part of taking advantage of this new technology.
Posted: 11-24-2019 05:10 AM
Synopsis: One of the most important Supreme Court cases that defined vicarious liability under sexual harassment law is Faragher V. City of Boca Raton.
Posted: 06-25-2019 08:45 AM
Synopsis: In the most recent legislative session important updates were made to New York's sexual harassment laws. Every manager in New York state should be fully versed in these updates.
Category: Workplace Diversity
Posted: 08-26-2012 09:59 PM
Stereotypes and biases can destroy an organization from the inside. They tear apart morale, creativity and motivation. Everyone has stereotypes and biases, but it's how we use them that makes all the difference. A stereotype is a generalized view of a person based on life experience. Essentially, we put people in a box just based on a shared trait. A stereotype can be positive or negative, but always can be dangerous when used at work. Biases are predispositions to see the world or people in a certain way. A bias isn't necessarily a bad thing until it offends or is used to the detriment of a co-worker. In the workplace, we can't allow these feelings to effect how we treat people.
Author: Jim McKay
Posted: 01-04-2018 09:03 PM
Synopsis: In 2017, California passed Senate Bill 396 which mandates supervisor training on the rights of employees based on gender identity, gender expression, transgender, and sexual orientation. The bill makes California's LGBT legislation some of the most progressive in the country. California supervisors must now be trained as part of their bi-annual sexual harassment training on this subject. Although the law doesn't specify the length of training, it must be included. This article lists all of the LGBT rights in California.
Posted: 04-22-2020 03:54 AM
Synopsis: Progressive discipline is one of the best ways for organizations to stay out of court but it's also an effective way to turn performance around and transform a low performing employee into a valuable asset.
Posted: 12-03-2010 04:03 AM
Every good job interview has a format. A structure that is well organized and will lead to finding the best possible candidate without using preconceived notions or biases - an interview that uses more than a gut feeling to find the right employee for a job. When your interview is well prepared and has a structure it takes a lot of pressure off of the interviewer. The interviewer just needs to follow the structure and questions and they will feel confident that they have conducted a thorough examination of the candidate.
Posted: 08-21-2017 07:46 AM
Synopsis: Learn how fair management practices will protect managers from legal trouble while also promoting trust, productivity, efficiency, innovation and accountability. No manager can lead effectively without practicing fair, equal and consistent management.
Posted: 09-03-2021 05:06 AM
Synopsis: The safe use of ladders in the workplace is a critical part of workplace safety training.