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Products in the "Customer Service" category
Customer service training videos and DVDs
Customer service videos for retail, telephone, restaurant, government, internal customers and just about every other type of industry.
| Customer Service  |
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20 Training Workshops for Customer Service
SKU: HRD20CS1
Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops. Each workshop includes detailed trainer's notes, transparency masters, and participant handouts. All materials are fully reproducible which makes them an excellent value for your training dollar!
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50 Activities for Achieving Excellent Customer Service
SKU: HRD50ACHCS
50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area. These activities will improve the service training retention needed to bring your employees to the highest level of service.
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Actions & Attitudes: Providing Extraordinary Customer Service
SKU: MPIACT
This customer service video provides participants with an insight into seeing their own actions and attitudes from the customer’s point of view. After all, a seemingly innocent phone call can mean an excruciatingly long wait for a customer. There is no sale without service. The higher level of service, the more likely you will gain a customer for life. Sometimes that may even mean making a smaller sale the first time, in order to help the customer gain trust in you and your company.
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An Invisible Man Meets the Mummy
SKU: CRMINV
This entertaining customer service film presents a lighthearted look at the rights and wrongs of service. It shows that everyone has customers--internal, external or both--and there's no place to hide from them. Not even in red tape. Yet without realizing it, many capable people let red tape cloud their vision of what customer service is about. To illustrate this point, we've cast the employee as an inflexible mummy wrapped in red tape. The customer is invisible because the mummy just can't ...
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Are You With Me? Common Courtesy On the Phone
SKU: STAARE
Good telephone manners come from doing everything you can to make a personal connection with whomever is on the other end of the line. The fact is, if you just take the time on the phone to make the kind of connection you naturally try to make when you're face to face with others, all the basic do's and don'ts of common telephone courtesy will naturally follow. All you have to remember is this: Think of everything you do on the phone in terms of what you naturally do when you meet and visit o...
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But I Don't Have Customers
SKU: LEABUT
This customer service video focuses on the internal customer. Internal customers are often ignored or taken for granted--an attitude that compromises the productive flow of work through your company. This video program will teach your employees to respect internal customers as if they were paying clients.
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But I Don't Have Customers (Government Version)
SKU: LEABUT-G
Internal
customers are often ignored or taken for granted—an attitude that
compromises the
productive flow of work through your company. This video
program will teach
your employees to respect internal customers as if they were paying
clients.
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Call of the Mummy
SKU: CRMCALL
Telephone customer service representatives (CSRs) give an organization heart, soul, and feelings. They are often the first point of contact for customers, a critical component in how customers judge an organization, and ultimately whether they'll want to do business with that organization. This telephone service video encourages viewers to telephone service representatives to provide the empathy, knowledge and problem solving abilities that keep customers happy. That's a lot to expect, but w...
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Cliff's Customer Service AdventureÂ
SKU: CRMCLI
This fun, zany customer service video -- designed for young trainees who are performing front-line customer service -- features Cliff, a hip "20-something" in search of excellent customer service. He is our guide in this adventure, as we "watch the master" and observe interactions between him and service providers in a variety of locations. With his humorous comments and funny antics, we get clueful in no time. Cliff's route takes us through some pretty awful, but typical, customer service ...
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Customer Service Best Practices (book)
SKU: HRDCUS_2
This practical new resource book includes 38 carefully chosen articles, training tools, case studies and job aids that you can use to positively impact your customer service through training, benchmarking, and new processes.
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Customer Service for Government
SKU: ACRCUSG
This customer service video shows what is takes for government agencies to provide good customer service to the public and to fellow staff members. As new employees learn the importance of giving basic respect to everyone and how to create a positive work atmosphere and minimize unnecessary frustration, experienced employees are being asked meaningful questions in each of these areas to help them determine for themselves if they are still providing the customer service they know they should.
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Customer Service for Municipal Employees
SKU: ACRCUS
In this customer service program new city employees learn why most municipalities have become very good at serving their customers, both at serving the public and at helping fellow staff members run the city. They learn the importance of giving basic respect to each person they deal with, and the importance of being open and pleasant and truthful and sincere.
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Customer Service From the Heart: How to Genuinely Serve Others at the Highest Level with James Lloyd
SKU: SEMHEART
How would your customers grade their experience with your company? Are you getting an A+ from every customer in each of the critical service areas? If not, what can you do to raise their grade? In this entertaining and practical customer service seminar, veteran speaker James Lloyd explores all of these questions, and many more. Several key ideas are discussed, including the importance of genuine caring, how to retain your customers by avoiding the big mistake many companies make, why interna...
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Customer Service Skills Profile
SKU: HRDCUS
This easy-to-use assessment solves one of your biggest headaches in customer service—ensuring consistency in your staff’s performance. How? By giving employees a clear picture of their unique strengths and areas they need to work on—and the motivation to acquire all the skills of an all-around good customer service giver.
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Customer Service Strategies That Work: How to Create More Loyalty in a Dynamic Competitive Marketplace with Lisa Ford
SKU: SEMCSSTW
How would your customers grade their experience with your company? Are you getting an A+ from every customer in each of the critical service areas? If not, what can you do to raise their grade? In this entertaining and practical customer service seminar, veteran speaker James Lloyd explores all of these questions, and many more. Several key ideas are discussed, including the importance of genuine caring, how to retain your customers by avoiding the big mistake many companies make, why interna...
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