Categories

Activities and Assessments ADA Compliance Ben Zander Books Brian Tracy Bob Farrell Change Coaching Colleges Communication Conflict Resolution Customer Service Deming Library Dewitt Jones Diversity Employee Assistance Employee Development Employee Retention Ergonomics Ethics Finance/Accounting Generational Issues Government Specific Green Workplace Harassment Healthcare Specific Hotel Specific Innovation Insider Trading International Business Interviewing & Hiring James Autry Jane Elliott Joel Barker John Cleese Ken Blanchard Labor Relations Law Enforcement Leadership Legal Issues Lou Holtz Management Manufacturing and Industrial Marketing Meetings Meeting Openers Mentoring Motivation Nursing Online Training Organizational Development Performance Appraisal Personal Development Peter Senge Quality Respect Restaurant Specific Retail Safety Sales Security Seminars on DVD Sexual Harassment Social Service Spanish Stanford Briefs Stephen Covey Stress Substance Abuse Teacher Education Teams Telephone Theft Prevention Time Management Tom Peters Trade Show Train the Trainer Value Priced Website Training Workplace Violence Young Adult & High School Don Hutson

Safety Videos | Safety DVDs

All news

The Four Things Managers Should Never Do 5 Ways to Promote Creativity in the Workplace Leadership: An Art of Possibility Celebrate What's Right with the World Management Lessons Learned from TV's The Office More News»

Bestsellers

1. Give 'em the PICKLE! 2. The Guest 3. 50 Activities for Achieving Excellent Customer Service 4. Remember Me? Third Edition 5. 20 Training Workshops for Customer Service

Special

Special offers

Featured products

New Products   Service Impact!™ Customer Service Series The Guest - Second Edition What's Your Pickle? Actions & Attitudes: Providing Extraordinary Customer Service It's a Dog's World - Second Edition Bestsellers   Give 'em the PICKLE! Remember Me? Third Edition So HELP Me - Employee Edition The Guest Who Cares?

Products in the "Customer Service" category

Customer service training videos and DVDs

Customer Service

Sort by:     SKU     Product     Price      Default     Result pages:   1 2 3 4 5   20 Training Workshops for Customer Service SKU: HRD20CS1 Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops. Each workshop includes detailed trainer's notes, transparency masters, and participant handouts. All materials are fully reproducible which makes them an excellent value for y... More Information and Pricing Details 50 Activities for Achieving Excellent Customer Service SKU: HRD50ACHCS 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area. More Information and Pricing Details Actions & Attitudes: Providing Extraordinary Customer Service SKU: MPIACT Actions and Attitudes provides participants with an insight into seeing their own actions and attitudes from the customer’s point of view. After all, a seemingly innocent phone call can mean an excruciatingly long wait for a customer. There is no sale without service. The higher level of service... More Information and Pricing Details Customer Service Best Practices (book) SKU: HRDCUS_2 This practical new resource book includes 38 carefully chosen articles, training tools, case studies and job aids that you can use to positively impact your customer service through training, benchmarking, and new processes. More Information and Pricing Details Customer Service for Government SKU: ACRCUSG This video shows what is takes for government agencies to provide good customer service to the public and to fellow staff members. As new employees learn the importance of giving basic respect to everyone and how to create a positive work atmosphere and minimize unnecessary frustration, experien... More Information and Pricing Details Customer Service for Municipal Employees SKU: ACRCUS In this program new city employees learn why most municipalities have become very good at serving their customers, both at serving the public and at helping fellow staff members run the city. They learn the importance of giving basic respect to each person they deal with, and the importance of be... More Information and Pricing Details Customer Service Skills Profile SKU: HRDCUS This easy-to-use assessment solves one of your biggest headaches in customer service—ensuring consistency in your staff’s performance. How? By giving employees a clear picture of their unique strengths and areas they need to work on—and the motivation to acquire all the skills of an all-around go... More Information and Pricing Details Customer Service Zone SKU: ENGCUS In the galaxy of customer service, Curt Hinderman's lost in space. Until one dark night, when his car breaks down en route to a mandatory training session, and the tables are turned as he finds himself needing urgent help from his customers. Aided by the mysterious Angela, Curt discovers the esse... More Information and Pricing Details Customer Service: The Royal Treatment SKU: COAROY Guest service is alive and well. This training program covers the five rules of exceptional customer service and demonstrates to employees how easy it can be to make guests feel like royalty. More Information and Pricing Details Dealing with Difficult Citizens for Government SKU: ACRDEAG Encounters with difficult citizens do not happen often. In fact, they are relatively rare, but as any experienced government employee can tell you, they do happen. This video follows five difficult situations government staff members have faced in the past from the beginning of the incident to it... More Information and Pricing Details How to Lose Customers Without Really Trying SKU: AIMLOS Customers can be trying; not all customers are pleasant. It’s easy to put customers off; just be aggressive, or defensive. But it is vital to treat them all as personal guests, making them welcome and indulging their whims. More Information and Pricing Details It's Your Call: Remarkable Customer C.A.R.E. On the Phone SKU: STAITS When you think of the times when you have had great experiences as a customer, you automatically think of the people who made those experiences happen for you. We instantly know when we encounter a remarkable customer service professional, so wh... More Information and Pricing Details Lila’s Story SKU: CHC-CUS005 This program is hosted by a career nurse who becomes a patient herself. As she looks back on the people she treated, she sees that over the years, something got lost: her ability to really care about the people and families behind the illness. Lila’s Storywill enhance your employees’ work satisfa... More Information and Pricing Details No Complaints SKU: AIMNOC No Complaints? tackles the link between customer satisfaction and quality, and provides viewers with five steps to solving the customer's problem. More Information and Pricing Details Service for All: Customer Service in a Diverse World SKU: KANSFA Avoid the now infamous "Denial of Service" settlements that have plagued some companies. Your customers are diverse. Some are elderly. Some have different ethnic backgrounds. Some are from different countries. Yet, they all have one thing in common - they all deserve the same level of servic... More Information and Pricing Details

Result pages:

1

2

3

4

5