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New Products   Service Impact! Customer Service Series The Guest - Second Edition What's Your Pickle? Actions & Attitudes: Providing Extraordinary Customer Service It's a Dog's World - Second Edition Bestsellers   Give 'em the PICKLE! Remember Me? Third Edition So HELP Me - Employee Edition The Guest Who Cares?

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Sort by:     SKU      Product     Price     Default     Result pages:   1 2 3 4 5 6   20 Training Workshops for Customer Service SKU: HRD20CS1 Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops. Each workshop includes detailed trainer's notes, transparency masters, and participant handouts. All materials are fully reproducible which makes them an excellent value for your training dollar! More Information and Pricing Details 50 Activities for Achieving Excellent Customer Service SKU: HRD50ACHCS 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area. These activities will improve the service training retention needed to bring your employees to the highest level of service. More Information and Pricing Details No ratings yet Actions & Attitudes: Providing Extraordinary Customer Service SKU: MPIACT This customer service video provides participants with an insight into seeing their own actions and attitudes from the customer’s point of view. After all, a seemingly innocent phone call can mean an excruciatingly long wait for a customer. There is no sale without service. The higher level of service, the more likely you will gain a customer for life. Sometimes that may even mean making a smaller sale the first time, in order to help the customer gain trust in you and your company. More Information and Pricing Details No ratings yet An Invisible Man Meets the Mummy SKU: CRMINV This entertaining customer service film presents a lighthearted look at the rights and wrongs of service. It shows that everyone has customers--internal, external or both--and there's no place to hide from them. Not even in red tape. Yet without realizing it, many capable people let red tape cloud their vision of what customer service is about. To illustrate this point, we've cast the employee as an inflexible mummy wrapped in red tape. The customer is invisible because the mummy just can't ... More Information and Pricing Details No ratings yet Are You With Me? Common Courtesy On the Phone SKU: STAARE Good telephone manners come from doing everything you can to make a personal connection with whomever is on the other end of the line. The fact is, if you just take the time on the phone to make the kind of connection you naturally try to make when you're face to face with others, all the basic do's and don'ts of common telephone courtesy will naturally follow. All you have to remember is this: Think of everything you do on the phone in terms of what you naturally do when you meet and visit o... More Information and Pricing Details No ratings yet But I Don't Have Customers SKU: LEABUT This customer service video focuses on the internal customer. Internal customers are often ignored or taken for granted--an attitude that compromises the productive flow of work through your company. This video program will teach your employees to respect internal customers as if they were paying clients. More Information and Pricing Details No ratings yet But I Don't Have Customers (Government Version) SKU: LEABUT-G Internal customers are often ignored or taken for granted—an attitude that compromises the productive flow of work through your company. This video program will teach your employees to respect internal customers as if they were paying clients. More Information and Pricing Details No ratings yet Call of the Mummy SKU: CRMCALL Telephone customer service representatives (CSRs) give an organization heart, soul, and feelings. They are often the first point of contact for customers, a critical component in how customers judge an organization, and ultimately whether they'll want to do business with that organization. This telephone service video encourages viewers to telephone service representatives to provide the empathy, knowledge and problem solving abilities that keep customers happy. That's a lot to expect, but w... More Information and Pricing Details No ratings yet Cliff's Customer Service Adventure  SKU: CRMCLI This fun, zany customer service video -- designed for young trainees who are performing front-line customer service -- features Cliff, a hip "20-something" in search of excellent customer service. He is our guide in this adventure, as we "watch the master" and observe interactions between him and service providers in a variety of locations. With his humorous comments and funny antics, we get clueful in no time. Cliff's route takes us through some pretty awful, but typical, customer service ... More Information and Pricing Details No ratings yet Customer Service Best Practices (book) SKU: HRDCUS_2 This practical new resource book includes 38 carefully chosen articles, training tools, case studies and job aids that you can use to positively impact your customer service through training, benchmarking, and new processes. More Information and Pricing Details No ratings yet Customer Service for Government SKU: ACRCUSG This customer service video shows what is takes for government agencies to provide good customer service to the public and to fellow staff members. As new employees learn the importance of giving basic respect to everyone and how to create a positive work atmosphere and minimize unnecessary frustration, experienced employees are being asked meaningful questions in each of these areas to help them determine for themselves if they are still providing the customer service they know they should. More Information and Pricing Details No ratings yet Customer Service for Municipal Employees SKU: ACRCUS In this customer service program new city employees learn why most municipalities have become very good at serving their customers, both at serving the public and at helping fellow staff members run the city. They learn the importance of giving basic respect to each person they deal with, and the importance of being open and pleasant and truthful and sincere. More Information and Pricing Details No ratings yet Customer Service From the Heart: How to Genuinely Serve Others at the Highest Level with James Lloyd SKU: SEMHEART How would your customers grade their experience with your company? Are you getting an A+ from every customer in each of the critical service areas? If not, what can you do to raise their grade? In this entertaining and practical customer service seminar, veteran speaker James Lloyd explores all of these questions, and many more. Several key ideas are discussed, including the importance of genuine caring, how to retain your customers by avoiding the big mistake many companies make, why interna... More Information and Pricing Details No ratings yet Customer Service Skills Profile SKU: HRDCUS This easy-to-use assessment solves one of your biggest headaches in customer service—ensuring consistency in your staff’s performance. How? By giving employees a clear picture of their unique strengths and areas they need to work on—and the motivation to acquire all the skills of an all-around good customer service giver. More Information and Pricing Details No ratings yet Customer Service Strategies That Work: How to Create More Loyalty in a Dynamic Competitive Marketplace with Lisa Ford SKU: SEMCSSTW How would your customers grade their experience with your company? Are you getting an A+ from every customer in each of the critical service areas? If not, what can you do to raise their grade? In this entertaining and practical customer service seminar, veteran speaker James Lloyd explores all of these questions, and many more. Several key ideas are discussed, including the importance of genuine caring, how to retain your customers by avoiding the big mistake many companies make, why interna... More Information and Pricing Details

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