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New Products   Service Impact!™ Customer Service Series The Guest - Second Edition What's Your Pickle? Actions & Attitudes: Providing Extraordinary Customer Service It's a Dog's World - Second Edition Bestsellers   Give 'em the PICKLE! Remember Me? Third Edition So HELP Me - Employee Edition The Guest Who Cares?

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Sort by:     SKU     Product     Price      Default     Result pages:   1 2 3 4 5 6   20 Training Workshops for Customer Service SKU: HRD20CS1 Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops. Each workshop includes detailed trainer's notes, transparency masters, and participant handouts. All materials are fully reproducible which makes them an excellent value for y... More Information and Pricing Details 50 Activities for Achieving Excellent Customer Service SKU: HRD50ACHCS 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area. More Information and Pricing Details Actions & Attitudes: Providing Extraordinary Customer Service SKU: MPIACT Actions and Attitudes provides participants with an insight into seeing their own actions and attitudes from the customer’s point of view. After all, a seemingly innocent phone call can mean an excruciatingly long wait for a customer. There is no sale without service. The higher level of service... More Information and Pricing Details An Inside Job SKU: AIMJOB A chain is only as strong as its weakest link is the theme of this production. Inspector Dapper reveals how the service chain leads from those dealing with external customers right through the organization. More Information and Pricing Details Customer Service Best Practices (book) SKU: HRDCUS_2 This practical new resource book includes 38 carefully chosen articles, training tools, case studies and job aids that you can use to positively impact your customer service through training, benchmarking, and new processes. More Information and Pricing Details Customer Service for Government SKU: ACRCUSG This video shows what is takes for government agencies to provide good customer service to the public and to fellow staff members. As new employees learn the importance of giving basic respect to everyone and how to create a positive work atmosphere and minimize unnecessary frustration, experien... More Information and Pricing Details Customer Service for Municipal Employees SKU: ACRCUS In this program new city employees learn why most municipalities have become very good at serving their customers, both at serving the public and at helping fellow staff members run the city. They learn the importance of giving basic respect to each person they deal with, and the importance of be... More Information and Pricing Details Customer Service Skills Profile SKU: HRDCUS This easy-to-use assessment solves one of your biggest headaches in customer service—ensuring consistency in your staff’s performance. How? By giving employees a clear picture of their unique strengths and areas they need to work on—and the motivation to acquire all the skills of an all-around go... More Information and Pricing Details Customer Service Zone SKU: ENGCUS In the galaxy of customer service, Curt Hinderman's lost in space. Until one dark night, when his car breaks down en route to a mandatory training session, and the tables are turned as he finds himself needing urgent help from his customers. Aided by the mysterious Angela, Curt discovers the esse... More Information and Pricing Details Customer Service: The Royal Treatment SKU: COAROY Guest service is alive and well. This training program covers the five rules of exceptional customer service and demonstrates to employees how easy it can be to make guests feel like royalty. More Information and Pricing Details Dealing with Difficult Citizens for Government SKU: ACRDEAG Encounters with difficult citizens do not happen often. In fact, they are relatively rare, but as any experienced government employee can tell you, they do happen. This video follows five difficult situations government staff members have faced in the past from the beginning of the incident to it... More Information and Pricing Details Demanding Customers SKU: AIMDEM Demanding Customers is an amusing video that demonstrates the techniques for making demanding customers satisfied. Several realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr. Snappy, Mrs. Picky, Mr. Happy and MS. Fish.   More Information and Pricing Details How to Lose Customers Without Really Trying SKU: AIMLOS Customers can be trying; not all customers are pleasant. It’s easy to put customers off; just be aggressive, or defensive. But it is vital to treat them all as personal guests, making them welcome and indulging their whims. More Information and Pricing Details If Looks Could Kill SKU: AIMIFL If Looks Could Kill proves that behavior is a powerful tool that can be used positively for the good of all—or negatively, like the proverbial blunt instrument, to enrage, wound, scare—or even kill! Why is it that an individual can be pleasant to one person and then offensive to another, simpl... More Information and Pricing Details Inside Information SKU: AIMINS Most organizations recognize that exceptional service is vital to winning and retaining customers - but very few treat their internal customers with the same level of respect and support as they do their external customers. Our brand new release Inside information aims to show people how to deve... More Information and Pricing Details

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