TrainingABC Blog Entries
Category: Customer Service
Posted: 09-05-2013 08:55 PM
Synopsis: Have you ever had a bad experience with customer service, bad enough to sour you from going back to the establishment? It is important for an organization’s employees to know the meaning and value of customer service, in order to keep the most important aspect of their business healthy: profitability.
Posted: 06-04-2013 09:07 PM
Synopsis: 7 excellent reasons that manager's should prioritize the prevention of harassment in the workplace.
Posted: 05-29-2013 09:07 PM
Synopsis: Taking a harassment complaint from an employee is part of every manager's job. However, this sensitive task is not always done correctly resulting in organizational lawsuits and employee turnover.
Posted: 05-28-2013 09:07 PM
Synopsis: Two of the most important aspects of harassment prevention are the avenues of reporting for employees and watching for unreported harassment.
Posted: 04-02-2013 09:08 PM
Synopsis: One of the most crucial jobs every manager has is to prevent harassment in the workplace. The morale, efficiency and survival of your workplace depend on it.
Posted: 01-29-2013 10:08 PM
Synopsis: One of the most important aspects of business ethics training is confidentiality. The handling of confidential customer, patient or employee information and insider trading are two of the most crucial subjects within confidentiality to train your employees on.
Posted: 01-26-2013 10:09 PM
Synopsis: One of the most common legal and ethical violations in the workplace is the breaking of anti-trust law. Making sure that your employees are fully trained on this crucial workplace topic should be a priority in every workplace.
Posted: 01-25-2013 10:09 PM
Synopsis: Deception is one of the most important workplace ethics training topics. Deception includes a number behaviors that are perpetrated to improve the position of an individual employee or for the organization as a whole. The following are the most common types of deception in the workplace.
Posted: 01-21-2013 10:09 PM
Synopsis: Employee theft results in billions of dollars in lost revenue in the workplace every year. Theft prevention is a critical part of any workplace ethics training program.
Category: Employment Law
Posted: 09-03-2012 09:09 PM
In 2008, the American's with Disability Amendments Act or ADAA was signed into law expanding the ADA. Over the years the courts had narrowed the view of what is considered a disability in the workplace. The ADAA was signed into law to clarify the original intent of the law and broaden the definition of disability. Now, many more people are covered. This can cause confusion among managers in many organizations. Making sure your managers are given ADA Training is the most important first step to insure you are in compliance.
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