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Category: Articles
Posted: 11-29-2010 04:05 AM
Views: 3000
Synopsis:
A manager by nature has a short range view. The everyday tasks of running an organization keep a manager running around putting out fires and trying to survive the day. Day after day, week after week, his time is constantly filled. A leader finds time to look to the future. If there is no focus on the future, then the present will eventually mean nothing. Unless an organization knows where it is going then steering the ship in the present is an exercise in futility. It might as well be in an ocean thick with fog without a compass.
Category: Articles
Posted: 12-19-2010 03:47 AM
Views: 2995
Synopsis:
Sexual harassment training is one of the best investments in time and money that a company can make. It is imperative in today's litigious world that everyone in an organization knows exactly what sex harassment is and why it is unacceptable. Despite the heavy amount of press on the subject, there are still employees who either know better and still do it, or simply don't understand exactly what constitutes harassment in the workplace. In addition, a company can be held liable even if they didn't know the harassment was occurring if they did not provide training and a policy to employees.
Category: Customer Service
Posted: 08-14-2012 09:41 PM
Views: 2988
Synopsis:
A true story about a national sandwich shop that needs to completely revamp its customer service training.
Category: Info
Author: TrainingABC
Posted: 06-09-2019 05:02 PM
Views: 2977
Synopsis: If you work in Delaware, you may or may not have heard of a new law that takes aim at sexual harassment in the state. Called House Bill 360 (“HB 360”), the legislation “seeks to offer broader protections for Delaware workers against sexual harassment than those found at the federal level.”
Category: Management/Leadership
Author: TrainingABC
Posted: 06-11-2018 04:35 AM
Views: 2966
Synopsis:
Managers must ensure that employees feel appreciated at work. Employees who feel appreciated work harder, are better team members, have higher morale, are less likely to leave the organization for another job. Let's look at 5 ways managers can show appreciation to their team.
Category: Articles
Posted: 01-30-2011 03:31 AM
Views: 2964
Synopsis:
Customer service training is the key to a successful business. A company can have every other aspect of their business set perfectly, yet if the service isn't right, then the business will fail. Great customer services starts with great training. Every employee needs to know the company's service policies and how to work within these policies to provide the best service possible. Some of the most important skills in every customer service training program are active listening, defining customer's needs, making every customer their own and helping customers outside their department.
Category: Info
Author: TrainingABC
Posted: 02-10-2019 04:54 AM
Views: 2961
Synopsis: You may have seen the acronym SCORM on our website or elsewhere in association with e-learning. Let's explain what it is, what it does, and why it's important.
Category: Articles
Author: TrainingABC
Posted: 10-29-2019 11:14 PM
Views: 2953
Synopsis: Learn how to create a work culture where everyone is respected by embracing the freedom of gender expression in your workplace.
Category: Articles
Posted: 12-04-2010 03:58 AM
Views: 2950
Synopsis:
Poor listening in the number one weakness of interviewers. Poor listeners miss the important information that the candidate is giving them in the interview and as a result make poor hiring decisions. While this is a weakness for most interviewers, the good news is that there are ways to become a better listener and make the hiring decisions that are best for your company and for your own future as a manager. Plus, applicants who rate the interviewer as an attentive listener rate your company hirer even if they don't get the job.
Category: Articles
Author: TrainingABC
Posted: 10-31-2019 12:50 AM
Views: 2944
Synopsis: Electronic communication has become so commonplace in today’s workplace that we often don’t think twice about it. From sending a quick text to a colleague or sending a longer email to your department, electronic communication has become a critical component of workplace collaboration—especially if we are collaborating with colleagues over large distances.