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Category: Articles
Posted: 01-30-2011 03:31 AM
Views: 2768
Synopsis:
Customer service training is the key to a successful business. A company can have every other aspect of their business set perfectly, yet if the service isn't right, then the business will fail. Great customer services starts with great training. Every employee needs to know the company's service policies and how to work within these policies to provide the best service possible. Some of the most important skills in every customer service training program are active listening, defining customer's needs, making every customer their own and helping customers outside their department.
Category: Articles
Posted: 12-06-2010 03:57 AM
Views: 2757
Synopsis:
Change is inevitable. Unfortunately, change can bring about fear, uncertainty and distrust amongst your workforce. These reactions are normal. Most people will feel one if not all of these feelings at some point when faced with change. It's your job as a manager to get them through these tough times. The business world is constantly in flux and it will be a constant challenge for all managers to bring their employees along and through these changes. Here are three ways to help your employees to embrace change.
Category: Employee Development
Author: TrainingABC
Posted: 04-14-2019 06:05 PM
Views: 2729
Synopsis: A healthy workplace is an efficient, productive and happy workplace. Learn why organizations big and small should implement an employee wellness program.
Category: Management/Leadership
Author: TrainingABC
Posted: 06-11-2018 04:35 AM
Views: 2714
Synopsis:
Managers must ensure that employees feel appreciated at work. Employees who feel appreciated work harder, are better team members, have higher morale, are less likely to leave the organization for another job. Let's look at 5 ways managers can show appreciation to their team.
Category: Info
Author: TrainingABC
Posted: 06-09-2019 05:02 PM
Views: 2706
Synopsis: If you work in Delaware, you may or may not have heard of a new law that takes aim at sexual harassment in the state. Called House Bill 360 (“HB 360”), the legislation “seeks to offer broader protections for Delaware workers against sexual harassment than those found at the federal level.”
Category: Articles
Posted: 01-26-2011 08:15 PM
Views: 2666
Synopsis:
Sexual Harassment in the workplace comes in many forms. Most of us are familiar with the most famous form of sexual harassment - the male boss harassing a female subordinate and trading work privileges for sexual favors, however there are many other behaviors that constitute sexual harassment. The victim does not have to be the same sex as the perpetrator. Harassment can occur with a man harassing a woman, a woman harassing a man or both parties can be of the same gender. Harassment occurs when one of the parties is receiving unwanted sexual attention and the gender of the parties is not relevant.
Category: Articles
Author: TrainingABC
Posted: 10-29-2019 11:14 PM
Views: 2663
Synopsis: Learn how to create a work culture where everyone is respected by embracing the freedom of gender expression in your workplace.
Category: Articles
Author: TrainingABC
Posted: 10-31-2019 12:50 AM
Views: 2659
Synopsis: Electronic communication has become so commonplace in today’s workplace that we often don’t think twice about it. From sending a quick text to a colleague or sending a longer email to your department, electronic communication has become a critical component of workplace collaboration—especially if we are collaborating with colleagues over large distances.
Category: Info
Author: TrainingABC
Posted: 02-10-2019 04:54 AM
Views: 2656
Synopsis: You may have seen the acronym SCORM on our website or elsewhere in association with e-learning. Let's explain what it is, what it does, and why it's important.
Category: Articles
Posted: 12-04-2010 03:58 AM
Views: 2643
Synopsis:
Poor listening in the number one weakness of interviewers. Poor listeners miss the important information that the candidate is giving them in the interview and as a result make poor hiring decisions. While this is a weakness for most interviewers, the good news is that there are ways to become a better listener and make the hiring decisions that are best for your company and for your own future as a manager. Plus, applicants who rate the interviewer as an attentive listener rate your company hirer even if they don't get the job.