Most Viewed Articles


Most Viewed Articles


Behaviors that lead to Illegal Workplace Harassment
Behaviors that lead to Illegal Workplace Harassment
Category: Harassment
Posted: 04-06-2011 11:48 PM
Views: 3067
Synopsis:

There are a number of behaviors that could lead to illegal workplace harassment. When continuous and unwanted behaviors are insensitive or offensive and focus around a difference or perceived difference, they can reach the level of illegal workplace harassment. Workplace harassment training should focus on the various types of behaviors that are considered offensive. It does not hurt to specifically spell out a number of these behaviors to make sure there is complete employee understanding in your harassment training.

How Managers Can Resolve Conflict Within Their Team
How Managers Can Resolve Conflict Within Their Team
Category: Management/Leadership
Author: TrainingABC
Posted: 12-12-2018 06:43 AM
Views: 3060
Synopsis: One of the most important duties of a manager is to resolve conflict between the employees they supervise.
The Pygmalion Effect - Managing the Power of Expectations
The Pygmalion Effect - Managing the Power of Expectations
Category: Management/Leadership
Posted: 12-23-2011 11:00 PM
Views: 3056
Synopsis:

The basketball player stands at the free throw line and he just can't stop thinking about how he all his shots have been short today and sure enough the ball clanks off the front of the rim. The actor stands on the stage and all he can think about is how he is going to forget his lines, even though he has them completely memorized, and sure enough he can't remember them at the most important moment. The man steps up to the podium to give a speech scared to death that he is going to stutter and sure enough he does. The mind is a powerful thing and seems to be able to affect our actions whether positive or negative. This is widely known as the Pygmalion Effect.

Interviewing Guidelines for Effective Interviews
Interviewing Guidelines for Effective Interviews
Category: Articles
Posted: 12-02-2010 05:59 AM
Views: 3055
Synopsis:

Take notes! Taking notes is one of the most important parts of an effective interview. Note-taking will allow you to go back and see exactly what you were thinking when a candidate gave an answer and what they said. It's easy to forget an interview after it happens. If you rely on your memory it leads to decisions based on gut feelings. Candidates are trying to project an image and this image might be all you remember.

The Best Leadership Videos on the Market
The Best Leadership Videos on the Market
Category: Articles
Posted: 01-08-2011 03:28 AM
Views: 3041
Synopsis:

Basic leadership skills are the building blocks that provide managers an effective base to build on in their pursuit of a productive and efficient work team. Leadership training videos are an effective way to teach these all important skills and fortunately the market is full of excellent leadership programs that provide the skills that every leader in the workplace needs. Most of the Leadership DVDs on the market also come with a leader's guide and other support materials, which make the package a complete program ready to use out of the box. The following are the programs we have found to be most effective for our customers.

The Benefits of Empowerment
The Benefits of Empowerment
Category: Articles
Posted: 01-26-2011 03:18 AM
Views: 3028
Synopsis:

Empowerment is one of the most powerful tools available to a manager and an organization. No one person can do everything by themselves. It takes a group of dedicated individuals to effectively run an organization. They benefits of empowerment are not only the ability to get more work accomplished, but also make the creative minds of an entire organization available. A workforce free to innovate and work unencumbered by micro-management is a happy workforce and a far more productive and efficient one.  Leadership training should focus on empowerment whenever possible.

Retail Customer Service Training
Retail Customer Service Training
Category: Customer Service
Posted: 01-17-2011 07:17 PM
Views: 3027
Synopsis:

Customer service is a part of every employee's job description regardless of position. This is particularly true in retail stores where customer satisfaction is a determinate in not only the customer's willingness not purchase product but also in their desire to return to the store. Companies make a huge mistake by underestimating the role of repeat business in their bottom line, and the best way to ensure repeat business and healthy profits is to be known for excellent customer service. All employees should work toward excellent customer service. Without it, the company will not succeed and there will be no jobs. Customer service is one of the most important aspects of job security and company survival.

Behavioral Interviewing Questions
Behavioral Interviewing Questions
Category: Management/Leadership
Posted: 12-21-2011 11:01 PM
Views: 3001
Synopsis:

Behavioral interviewing is the most effective way to hire a qualified employee. It takes gut feelings, stereotypes and biases out of the process and allows you to look at candidates in more scientific terms. The process is called behavioral because it uses behaviors presented in the past to predict future behaviors. The process sounds easy but it takes practice and persistence.

Organizational Innovation as a Part of Leadership Training
Organizational Innovation as a Part of Leadership Training
Category: Management/Leadership
Posted: 03-15-2011 11:49 PM
Views: 2999
Synopsis:

The world is constantly in flux. Changes are occurring so rapidly now that a company like MySpace can have a 75% share of the social marketing world and one year later be completely surpassed by Facebook. Companies have to be constantly looking for paradigm shifts. They need to constantly change to survive. Every available resource needs to be focused on innovation and changing paradigms. This is accomplished by leaders within an organization taking advantage of resources and diversity to find and innovate new ideas.  Leadership training in every organization should include innovation and the study of paradigms.

Don't Let the Service Department Ruin Your Service Reputation
Don't Let the Service Department Ruin Your Service Reputation
Category: Customer Service
Posted: 02-08-2011 01:10 AM
Views: 2988
Synopsis:

Companies spend thousands, if not millions of dollars on advertising and customer service training to promote their extraordinary service and yet if the service department isn't on board all of this time and money is wasted.

About a month ago I took my lawn mower in for servicing at a local power tool and lawn mower company. The man in the service department told me the mower would be ready in 7-10 days and that they would call when the mower was ready. After 12 days, I hadn't heard from them so I called to find out about the status. I was told that it was going to be serviced that afternoon. The next day I showed up to pick the mower up and found out that it wasn't done, but would be done later that day. When we called the next day, the mower wasn't done but would be done that afternoon. To make a long story short, this happened again and again for the next week until we finally got the mower - ten days late.


google-site-verification: google448d4e5a534bf25c.html