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Category: Articles
Posted: 12-09-2010 03:24 PM
Views: 3742
Synopsis:
We all have biases. It's a natural phenomenon created by our life experiences. What's important is how we handle these biases. We can choose to stereotype and apply our biases to an entire group of people or we can respect the differences people have and accept that others are different. When we accept and respect differences we strengthen the workplace. Diversity is here to stay and if we accept that others are different and avoid stereotyping then our personal and professional lives will be more productive and fulfilling.
Category: Articles
Author: Jim McKay
Posted: 03-31-2018 07:56 AM
Views: 3722
Synopsis: According to a recent SHRM survey, 84% of companies today use social media to recruit talented employees and over two-thirds of those companies find it effective to find quality candidates and fill management positions in a shorter period of time. Organizations who use social media in the recruiting process have an advantage over those who don't and will find higher quality talent in a shorter period of time. Learn how your company can leverage social media in the recruiting process.
Category: Info
Author: Jim McKay
Posted: 01-13-2018 06:21 AM
Views: 3703
Synopsis: The ADA can be complicated, but we've simplified the major points of the law for you. The ADA was passed as the civil rights bill for people with disabilities. Negative misperceptions about disabled workers made it very difficult for them to find meaningful work. As a result, the country lost the benefit of all the skills and knowledge disabled employees possess. With the ADA, lawmakers sought to right that wrong. The ADA makes it illegal to discriminate against people with disabilities in hiring practices and on the job and allows them to bring their talents into the workplace. This improves the economy as a whole and gives everyone with a disability the chance they deserve.
Category: Harassment
Posted: 11-12-2011 11:02 PM
Views: 3695
Synopsis:
Sexual Harassment. Everyone seems to know what it is and yet the stories in the media of its occurrence seem to be unending. The latest high profile alleged perpetrator is Herman Cain, but Mr. Cain is in a long line of men and women who have had their careers jeopardized by sexual harassment charges. So why does it still occur if most people are educated on it. There are many reasons, but the most prevalent are a sense of invincibility due to power, the belief that by the perpetrator that he or she is different than others and simple ignorance. The effect of all three of these reasons can be mitigated by organization-wide sexual harassment training.
Category: News
Author: TrainingABC
Posted: 01-16-2023 02:26 AM
Views: 3692
Synopsis: Learn about the specifics of New York state's new pay transparency law.
Category: Customer Service
Posted: 01-19-2011 07:16 PM
Views: 3485
Synopsis:
Creating great customer service in any company begins with management, no matter what the business is. The reason why is simple-Control for the company lies in management's hands. They control how the company runs and the image they wish to produce, all focusing on customer satisfaction to ensure profit goals are met. Managers are in a position to show, teach and model how the customer service is played out. A quality management training program and, in particular, customer service management training, are the preliminary steps toward ensuring all company employees provide ongoing service that keeps customers returning and profits increasing.
Category: Customer Service
Posted: 02-06-2011 01:11 AM
Views: 3480
Synopsis:
Recently, I went to my favorite ice cream shop and nearly pulled my arm out of my socket trying to open a locked door. The strange thing was that the store wasn't closed. For some reason, the double glass doors were only open on one side. Earlier in the day, I had gone to a local hardware store. (Yes, I know what you are thinking. Believe it or not there is still an independent local hardware store open in my city.) The hardware store also had this strange one door open, one door shut issue. Just like the ice cream shop, I nearly pulled my arm out of the socket on the locked door. These two establishments started me thinking. I realized that half of the stores I went to had a locked door when they were open. I also realized, as I looked back on it, that every single time I grabbed one of these locked doors I twinge of anger shot through my body and I entered the store annoyed.
Category: Workplace Bullying
Posted: 08-22-2011 10:02 PM
Views: 3476
Synopsis:
Workplace bullying is a problem in nearly every workplace in the world. Some organizations face greater challenges with bullying than others, but it rears it's ugly head in most organizations today. Workplace bullying is essentially treating others with hostility. Bullying happens every day peer-to-peer, however bullying by managers towards their subordinates is an even greater problem. Most studies show that workplace bullies are managers nearly 75% of the time.
Category: Customer Service
Posted: 02-20-2011 01:09 AM
Views: 3467
Synopsis:
Customer service is the easiest way to get an edge on the competition. Studies have found that every disappointed customer tells an average of 10 people about their experience and that people are more likely to leave a business because of service rather than product. Customer service training for your employees will help you hold on to your customers and offer a superior experience over your competitors.
Category: Safety
Author: TrainingABC
Posted: 07-30-2021 04:17 AM
Views: 3464
Synopsis: Bloodborne pathogen exposure is a serious risk in commercial and industrial workplaces. Make sure your employees stay safe.