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Most Viewed Articles
Author: Jim McKay
Posted: 10-08-2017 05:43 AM
Synopsis: Job interviews have traditionally been social in nature and heavily reliant on feeling and subjective perceptions. While these interviews are comfortable for many managers, they aren't very effective and open the door to potential legal trouble. A much more scientific and effective approach is the structured interview - a system of interviewing that has saved organizations millions of dollars that once were lost to bad hires.
Posted: 02-09-2011 01:10 AM
You probably have an employee in your work group that is highly focused and productive and has risen above the rest of the group in terms of value. If you do, this type of success-driven individual has specific things that motivate them and you should endeavor to meet these needs.
Category: Customer Service
Posted: 06-18-2011 09:39 PM
Developing a comprehensive customer service training program is the most important business decision an organization can make. Customer service isn't just about please and thank you. It's about all the processes in your organization that affect the customer. In the world we live in today information is disseminated at breakneck speed. With Twitter, Facebook, Linkedin and other social networking sites at your customer's fingertips a bad customer service experience can be broadcast and spread like a forest fire in a matter of hours. And this type of bad publicity can destroy your business just as sure as a fire will destroy a forest. The surest way to prevent a fire in the first place is through customer service training and the first step is a clearly defined customer service policy and procedures handbook that is given to every member of your team.
Author: Jim McKay
Posted: 01-04-2018 09:03 PM
Synopsis: In 2017, California passed Senate Bill 396 which mandates supervisor training on the rights of employees based on gender identity, gender expression, transgender, and sexual orientation. The bill makes California's LGBT legislation some of the most progressive in the country. California supervisors must now be trained as part of their bi-annual sexual harassment training on this subject. Although the law doesn't specify the length of training, it must be included. This article lists all of the LGBT rights in California.
Posted: 01-25-2013 10:09 PM
Synopsis: Deception is one of the most important workplace ethics training topics. Deception includes a number behaviors that are perpetrated to improve the position of an individual employee or for the organization as a whole. The following are the most common types of deception in the workplace.
Posted: 01-26-2013 10:09 PM
Synopsis: One of the most common legal and ethical violations in the workplace is the breaking of anti-trust law. Making sure that your employees are fully trained on this crucial workplace topic should be a priority in every workplace.
Category: Workplace Bullying
Posted: 08-20-2011 10:03 PM
Workplace bullying has been around for generations, however only just recently has the cost of this unfortunate tradition been quantified. Some experts estimate the cost of downtime and employee turnover as a result of bullying to run into the billions. In fact, most studies show that 50% of employees have either witnessed or been a victim of bullying at work.
Posted: 12-17-2010 03:47 AM
Sexual Harassment training is quite possibly the most important training that your organization can provide and the use of sexual harassment videos is the most effective way to conduct this training. Sexual Harassment videos almost always come with a leader’s guide, a quiz and attendance forms. Everything you need to give the training in one box. There is no need for trainers to reinvent the wheel. Everything is provided and the training is ready to go when you are ready. There are some excellent programs on the market. Here is a list of 6 of the best. (In no particular order)
Posted: 07-02-2011 09:41 PM
Sexual harassment videos are one of the most effective tools available to a trainer when educating employees on this sensitive topic. The visual aspect of video training makes the training more memorable and therefore the learning sticks. Sexual harassment training can be uncomfortable for both trainers and participants. Videos do the "heavy lifting" so to speak and make the training less difficult and uncomfortable. In addition, sexual harassment videos are thoroughly researched and developed. They save the trainer time and effort. Here are the most popular/best-selling programs of 2011.
Posted: 12-09-2010 03:54 AM
Interviewing an employee is one of the most important jobs that a manager will do. All interviews need to have a combination of legal and effective questions that will hire the best candidate and keep the company out of legal jeopardy. Setting the right tone at the beginning of an interview is essential to the whole process.