Most Viewed Articles


Most Viewed Articles


Interviewing: How to Insure Fair Treatment for All Applicants
Interviewing: How to Insure Fair Treatment for All Applicants
Category: Articles
Posted: 12-05-2010 03:57 AM
Views: 2734
Synopsis:

Discrimination in hiring is prohibited by federal and most state laws and should be avoided at all costs. Individuals who have been discriminated against can seek redress in civil court and it can cost your company dearly in both reputation and dollars. Discrimination is prohibited against the following protected classes or groups: race, national origin, age (40 and over), sex, disability, military service, religion and color. The questions asked during an interview are the most important part of avoiding employment law discrimination. The best way to avoid any mistakes is to ask the same exact questions to every candidate who comes to your business for a job interview.

Be a Leader Others Want to Follow
Be a Leader Others Want to Follow
Category: Articles
Posted: 11-29-2010 04:05 AM
Views: 2728
Synopsis:

A manager by nature has a short range view. The everyday tasks of running an organization keep a manager running around putting out fires and trying to survive the day. Day after day, week after week, his time is constantly filled. A leader finds time to look to the future. If there is no focus on the future, then the present will eventually mean nothing. Unless an organization knows where it is going then steering the ship in the present is an exercise in futility. It might as well be in an ocean thick with fog without a compass.

Preparing for an Effective Interview
Preparing for an Effective Interview
Category: Articles
Posted: 12-09-2010 03:54 AM
Views: 2724
Synopsis:

Hiring a new employee can be a legally dangerous situation. Turnover as a result of a bad hire can be costly. Most studies show a cost of about 30% of the employee's annual salary to find a replacement. In addition, interviews can put the company in legal jeopardy if they are not conducted correctly. One of the most important aspects of conducting a legal and effective interview is the preparation. In addition to preparing questions that are legally acceptable, an interviewer needs to make sure that the questions also are sufficient to provide an effective hire.

Customer Service Training - It Only Helps if You Actually Do It!
Customer Service Training - It Only Helps if You Actually Do It!
Category: Customer Service
Posted: 08-14-2012 09:41 PM
Views: 2704
Synopsis:

A true story about a national sandwich shop that needs to completely revamp its  customer service training.

Sexual Harassment Training - The Best Investment a Company Can Make
Sexual Harassment Training - The Best Investment a Company Can Make
Category: Articles
Posted: 12-19-2010 03:47 AM
Views: 2696
Synopsis:

Sexual harassment training is one of the best investments in time and money that a company can make. It is imperative in today's litigious world that everyone in an organization knows exactly what sex harassment is and why it is unacceptable. Despite the heavy amount of press on the subject, there are still employees who either know better and still do it, or simply don't understand exactly what constitutes harassment in the workplace. In addition, a company can be held liable even if they didn't know the harassment was occurring if they did not provide training and a policy to employees.

California AB1825 Supervisor Training
California AB1825 Supervisor Training
Category: Info
Author: TrainingABC
Posted: 08-20-2017 09:08 PM
Views: 2664
Synopsis: A general overview of the AB1825 supervisor training requirements in California.  
Customer Service Training - Own the Customer's Needs
Customer Service Training - Own the Customer's Needs
Category: Articles
Posted: 01-30-2011 03:31 AM
Views: 2659
Synopsis:

Customer service training is the key to a successful business. A company can have every other aspect of their business set perfectly, yet if the service isn't right, then the business will fail. Great customer services starts with great training. Every employee needs to know the company's service policies and how to work within these policies to provide the best service possible. Some of the most important skills in every customer service training program are active listening, defining customer's needs, making every customer their own and helping customers outside their department.

The Best Ways to Get Your Employees to Embrace Change
The Best Ways to Get Your Employees to Embrace Change
Category: Articles
Posted: 12-06-2010 03:57 AM
Views: 2657
Synopsis:

Change is inevitable. Unfortunately, change can bring about fear, uncertainty and distrust amongst your workforce. These reactions are normal. Most people will feel one if not all of these feelings at some point when faced with change. It's your job as a manager to get them through these tough times. The business world is constantly in flux and it will be a constant challenge for all managers to bring their employees along and through these changes. Here are three ways to help your employees to embrace change.

 

Set Clear Expectations and Watch Your Team's Productivity Soar
Set Clear Expectations and Watch Your Team's Productivity Soar
Category: Management/Leadership
Author: TrainingABC
Posted: 06-28-2018 06:54 AM
Views: 2653
Synopsis: Giving your employees clear expectations is a critical skill that will improve performance and save countless wasted hours.  Don't make your employees guess what you want, give them detailed instructions and they will deliver much better results on regular basis.
Unacceptable behaviors that could lead to Sexual Harassment
Unacceptable behaviors that could lead to Sexual Harassment
Category: Harassment
Posted: 03-16-2011 11:49 PM
Views: 2639
Synopsis:

There are numerous behaviors that could lead to sexual harassment in the workplace. We are all used to the examples we see in TV or movies about the manager who demands sexual favors from his workers, but although this obvious version of harassment still exists, it now occurs mostly in the form of Hostile Environment Harassment. This type of harassment occurs when sexual behaviors are unwanted and continuous and create an intimidating, hostile or offensive working enviroment. Sexual Harassment training should include every behavior listed below.


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