Most Viewed Articles


Most Viewed Articles


Your Customer Service Training - Is it Too Rigid?
Your Customer Service Training - Is it Too Rigid?
Category: Customer Service
Posted: 09-04-2011 10:02 PM
Views: 2983
Synopsis:

Recently, I went shopping for dog food and went to a local pet store in my neighborhood.  This particular store obviously does a large amount of customer service training.  They always welcome me into the store and always ask if they can help me find something.  There seems to be a well-trained system of working with customers in the store.  Sounds great, doesn't it?  A well-oiled customer service machine dedicated to providing optimal service to the customer.  However, there is a problem mixed into this brand of service - not every customer is the same and not every customer appreciates the same type of customer service.

Sarbanes Oxley Explained
Sarbanes Oxley Explained
Category: Info
Author: Jim McKay
Posted: 03-08-2018 07:26 AM
Views: 2954
Synopsis:

The Sarbanes Oxley Act of 2002 was signed into law in response to the catastrophic financial meltdown brought on by corporate accounting malpractice.  Enron, Worldcom, Tyco and other large publicly traded corporations released fraudulent and misleading information to the public and hid debt in off-book subsidiaries  When the malfeasance came to light, the resulting carnage included thousands of people's life savings and jobs and nearly a trillion dollars in market loss.  Sarbanes Oxley effectively polices the issues that caused the meltdown and has brought transparency in financial accounting.

How to be An Effective and Not a Defective Leader
How to be An Effective and Not a Defective Leader
Category: Articles
Posted: 01-11-2011 03:28 AM
Views: 2948
Synopsis:

Leadership isn't a fine art. It isn't a gift that inspirational people are born with. Leadership is a clearly definable skill that can be learned and when applied consistently will motivate your staff to great productivity. Look in the mirror. When you think about your own personal leadership style are you a leader that you would follow?  If not, then maybe it's time to focus on the basic skills that any person in a leadership position can learn and succeed with.

Customer Service - Its About Actions and Attitudes
Customer Service - Its About Actions and Attitudes
Category: Articles
Posted: 01-21-2011 03:23 AM
Views: 2943
Synopsis:

Customer Service is common sense. We are all customers in our everyday life and we all know what constitutes good and bad service. So why is it so difficult? Why do we all commiserate with each about bad service that we seemingly receive on a daily basis? It all comes down to two simple words - Actions and Attitudes. Every employee's customer service training should include training on these two simple words.

Avoid the Legal Nightmare of Discrimination in Hiring Employees
Avoid the Legal Nightmare of Discrimination in Hiring Employees
Category: Articles
Posted: 12-04-2010 03:58 AM
Views: 2939
Synopsis:

Discrimination itself is not actually illegal. We discriminate every day. When we go to lunch we discriminate against some foods in favor of ones we like. When we make friends we discriminate against some people in favor of others and we do so because of personal like and dislikes. This type of discrimination is, of course, not considered illegal.

 Customer Service Training Will Improve Your Company's Bottom Line
Customer Service Training Will Improve Your Company's Bottom Line
Category: Articles
Posted: 01-01-2011 03:30 AM
Views: 2874
Synopsis:

The benefits of implementing customer service training for employees and managers are many and the importance of this training should never been overlooked. However, implementing a training program that proves to be successful is a challenge that every company faces since it involves an array of factors. An effective employee training program must go beyond textbook material. It must also take into account the specific company's needs, its customer's needs and an assessment of how well employees and managers are meeting those needs, among other factors.

Recruiting for Retail Positions
Recruiting for Retail Positions
Category: Customer Service
Posted: 01-15-2011 07:17 PM
Views: 2868
Synopsis:

Finding the right talent for retail positions can be time-consuming and at times extremely frustrating. But, lucky for you the ability to evaluate talent is all around you. All you need to do is shop. As a retail manager or business owner you have the unique opportunity to find talent in your everyday life. So take advantage of it.

New York State’s New Pay Transparency Law
New York State’s New Pay Transparency Law
Category: News
Author: TrainingABC
Posted: 01-16-2023 02:26 AM
Views: 2866
Synopsis: Learn about the specifics of New York state's new pay transparency law.
The Importance of Company Culture in Talent Acquisition
The Importance of Company Culture in Talent Acquisition
Category: Articles
Author: TrainingABC
Posted: 05-07-2018 08:11 AM
Views: 2862
Synopsis:

Nowadays company cultural is a critical component in attracting top-level talent.  Culture is now relevant in every aspect of recruiting. Many prospective employees will value finding an organization that is a good fit for them over a job that pays more money. Human resource managers need to include company culture as part of the recruiting process to ensure that prospective candidates will be a successful fit with their organization.

Bloodborne Pathogens in the Workplace: Keep Your Workers Safe
Bloodborne Pathogens in the Workplace: Keep Your Workers Safe
Category: Safety
Author: TrainingABC
Posted: 07-30-2021 04:17 AM
Views: 2857
Synopsis: Bloodborne pathogen exposure is a serious risk in commercial and industrial workplaces.  Make sure your employees stay safe.

google-site-verification: google448d4e5a534bf25c.html