Most Viewed Articles


Most Viewed Articles


The Perils of Electronic Harassment in the Workplace
The Perils of Electronic Harassment in the Workplace
Category: Articles
Author: TrainingABC
Posted: 10-31-2019 12:50 AM
Views: 2045
Synopsis: Electronic communication has become so commonplace in today’s workplace that we often don’t think twice about it. From sending a quick text to a colleague or sending a longer email to your department, electronic communication has become a critical component of workplace collaboration—especially if we are collaborating with colleagues over large distances.
Interviewing Guidelines for Effective Interviews
Interviewing Guidelines for Effective Interviews
Category: Articles
Posted: 12-02-2010 05:59 AM
Views: 2038
Synopsis:

Take notes! Taking notes is one of the most important parts of an effective interview. Note-taking will allow you to go back and see exactly what you were thinking when a candidate gave an answer and what they said. It's easy to forget an interview after it happens. If you rely on your memory it leads to decisions based on gut feelings. Candidates are trying to project an image and this image might be all you remember.

Retail Customer Service Training
Retail Customer Service Training
Category: Customer Service
Posted: 01-17-2011 07:17 PM
Views: 2026
Synopsis:

Customer service is a part of every employee's job description regardless of position. This is particularly true in retail stores where customer satisfaction is a determinate in not only the customer's willingness not purchase product but also in their desire to return to the store. Companies make a huge mistake by underestimating the role of repeat business in their bottom line, and the best way to ensure repeat business and healthy profits is to be known for excellent customer service. All employees should work toward excellent customer service. Without it, the company will not succeed and there will be no jobs. Customer service is one of the most important aspects of job security and company survival.

The Benefits of Empowerment
The Benefits of Empowerment
Category: Articles
Posted: 01-26-2011 03:18 AM
Views: 2000
Synopsis:

Empowerment is one of the most powerful tools available to a manager and an organization. No one person can do everything by themselves. It takes a group of dedicated individuals to effectively run an organization. They benefits of empowerment are not only the ability to get more work accomplished, but also make the creative minds of an entire organization available. A workforce free to innovate and work unencumbered by micro-management is a happy workforce and a far more productive and efficient one.  Leadership training should focus on empowerment whenever possible.

Organizational Innovation as a Part of Leadership Training
Organizational Innovation as a Part of Leadership Training
Category: Management/Leadership
Posted: 03-15-2011 11:49 PM
Views: 1997
Synopsis:

The world is constantly in flux. Changes are occurring so rapidly now that a company like MySpace can have a 75% share of the social marketing world and one year later be completely surpassed by Facebook. Companies have to be constantly looking for paradigm shifts. They need to constantly change to survive. Every available resource needs to be focused on innovation and changing paradigms. This is accomplished by leaders within an organization taking advantage of resources and diversity to find and innovate new ideas.  Leadership training in every organization should include innovation and the study of paradigms.

Why Training With Sexual Harassment Videos Is Important
Why Training With Sexual Harassment Videos Is Important
Category: Articles
Posted: 12-02-2010 04:04 AM
Views: 1994
Synopsis:

Sexual Harassment is still one of the most important legal issues in the workplace today. Despite years of training and focus in the media, there are still incidences of harassment reported every day. Many times it occurs because employees receive no training or very little training, but even in companies where regular training sessions are conducted the rate of harassment is alarmingly high. It's imperative that as much emphasis be placed on making the training as effective as possible. This is where video comes in. Study after study has shown that the visual effect of video makes learning stick more than any other medium.

Don't Let the Service Department Ruin Your Service Reputation
Don't Let the Service Department Ruin Your Service Reputation
Category: Customer Service
Posted: 02-08-2011 01:10 AM
Views: 1994
Synopsis:

Companies spend thousands, if not millions of dollars on advertising and customer service training to promote their extraordinary service and yet if the service department isn't on board all of this time and money is wasted.

About a month ago I took my lawn mower in for servicing at a local power tool and lawn mower company. The man in the service department told me the mower would be ready in 7-10 days and that they would call when the mower was ready. After 12 days, I hadn't heard from them so I called to find out about the status. I was told that it was going to be serviced that afternoon. The next day I showed up to pick the mower up and found out that it wasn't done, but would be done later that day. When we called the next day, the mower wasn't done but would be done that afternoon. To make a long story short, this happened again and again for the next week until we finally got the mower - ten days late.

Behavioral Interviewing Questions
Behavioral Interviewing Questions
Category: Management/Leadership
Posted: 12-21-2011 11:01 PM
Views: 1990
Synopsis:

Behavioral interviewing is the most effective way to hire a qualified employee. It takes gut feelings, stereotypes and biases out of the process and allows you to look at candidates in more scientific terms. The process is called behavioral because it uses behaviors presented in the past to predict future behaviors. The process sounds easy but it takes practice and persistence.

Recruiting for Retail Positions
Recruiting for Retail Positions
Category: Customer Service
Posted: 01-15-2011 07:17 PM
Views: 1972
Synopsis:

Finding the right talent for retail positions can be time-consuming and at times extremely frustrating. But, lucky for you the ability to evaluate talent is all around you. All you need to do is shop. As a retail manager or business owner you have the unique opportunity to find talent in your everyday life. So take advantage of it.

How to be An Effective and Not a Defective Leader
How to be An Effective and Not a Defective Leader
Category: Articles
Posted: 01-11-2011 03:28 AM
Views: 1961
Synopsis:

Leadership isn't a fine art. It isn't a gift that inspirational people are born with. Leadership is a clearly definable skill that can be learned and when applied consistently will motivate your staff to great productivity. Look in the mirror. When you think about your own personal leadership style are you a leader that you would follow?  If not, then maybe it's time to focus on the basic skills that any person in a leadership position can learn and succeed with.


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