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Category: Info
Author: Jim McKay
Posted: 03-08-2018 07:26 AM
Views: 3115
Synopsis:
The Sarbanes Oxley Act of 2002 was signed into law in response to the catastrophic financial meltdown brought on by corporate accounting malpractice. Enron, Worldcom, Tyco and other large publicly traded corporations released fraudulent and misleading information to the public and hid debt in off-book subsidiaries When the malfeasance came to light, the resulting carnage included thousands of people's life savings and jobs and nearly a trillion dollars in market loss. Sarbanes Oxley effectively polices the issues that caused the meltdown and has brought transparency in financial accounting.
Category: Customer Service
Posted: 02-08-2011 01:10 AM
Views: 3094
Synopsis:
Companies spend thousands, if not millions of dollars on advertising and customer service training to promote their extraordinary service and yet if the service department isn't on board all of this time and money is wasted.
About a month ago I took my lawn mower in for servicing at a local power tool and lawn mower company. The man in the service department told me the mower would be ready in 7-10 days and that they would call when the mower was ready. After 12 days, I hadn't heard from them so I called to find out about the status. I was told that it was going to be serviced that afternoon. The next day I showed up to pick the mower up and found out that it wasn't done, but would be done later that day. When we called the next day, the mower wasn't done but would be done that afternoon. To make a long story short, this happened again and again for the next week until we finally got the mower - ten days late.
Category: Management/Leadership
Posted: 03-15-2011 11:49 PM
Views: 3092
Synopsis:
The world is constantly in flux. Changes are occurring so rapidly now that a company like MySpace can have a 75% share of the social marketing world and one year later be completely surpassed by Facebook. Companies have to be constantly looking for paradigm shifts. They need to constantly change to survive. Every available resource needs to be focused on innovation and changing paradigms. This is accomplished by leaders within an organization taking advantage of resources and diversity to find and innovate new ideas. Leadership training in every organization should include innovation and the study of paradigms.
Category: Customer Service
Posted: 09-04-2011 10:02 PM
Views: 3088
Synopsis:
Recently, I went shopping for dog food and went to a local pet store in my neighborhood. This particular store obviously does a large amount of customer service training. They always welcome me into the store and always ask if they can help me find something. There seems to be a well-trained system of working with customers in the store. Sounds great, doesn't it? A well-oiled customer service machine dedicated to providing optimal service to the customer. However, there is a problem mixed into this brand of service - not every customer is the same and not every customer appreciates the same type of customer service.
Category: News
Author: TrainingABC
Posted: 01-16-2023 02:26 AM
Views: 3081
Synopsis: Learn about the specifics of New York state's new pay transparency law.
Category: Articles
Posted: 01-21-2011 03:23 AM
Views: 3053
Synopsis:
Customer Service is common sense. We are all customers in our everyday life and we all know what constitutes good and bad service. So why is it so difficult? Why do we all commiserate with each about bad service that we seemingly receive on a daily basis? It all comes down to two simple words - Actions and Attitudes. Every employee's customer service training should include training on these two simple words.
Category: Articles
Posted: 01-11-2011 03:28 AM
Views: 3047
Synopsis:
Leadership isn't a fine art. It isn't a gift that inspirational people are born with. Leadership is a clearly definable skill that can be learned and when applied consistently will motivate your staff to great productivity. Look in the mirror. When you think about your own personal leadership style are you a leader that you would follow? If not, then maybe it's time to focus on the basic skills that any person in a leadership position can learn and succeed with.
Category: Articles
Posted: 12-04-2010 03:58 AM
Views: 3032
Synopsis:
Discrimination itself is not actually illegal. We discriminate every day. When we go to lunch we discriminate against some foods in favor of ones we like. When we make friends we discriminate against some people in favor of others and we do so because of personal like and dislikes. This type of discrimination is, of course, not considered illegal.
Category: Management/Leadership
Author: TrainingABC
Posted: 06-28-2018 06:54 AM
Views: 2990
Synopsis: Giving your employees clear expectations is a critical skill that will improve performance and save countless wasted hours. Don't make your employees guess what you want, give them detailed instructions and they will deliver much better results on regular basis.
Category: Articles
Author: TrainingABC
Posted: 05-07-2018 08:11 AM
Views: 2987
Synopsis:
Nowadays company cultural is a critical component in attracting top-level talent. Culture is now relevant in every aspect of recruiting. Many prospective employees will value finding an organization that is a good fit for them over a job that pays more money. Human resource managers need to include company culture as part of the recruiting process to ensure that prospective candidates will be a successful fit with their organization.