Recruiting for Retail Positions

Category: Customer Service
Posted: 01-15-2011 07:17 PM
Views: 977
Synopsis:

Finding the right talent for retail positions can be time-consuming and at times extremely frustrating. But, lucky for you the ability to evaluate talent is all around you. All you need to do is shop. As a retail manager or business owner you have the unique opportunity to find talent in your everyday life. So take advantage of it.

Finding the right talent for retail positions can be time-consuming and at times extremely frustrating. But, lucky for you the ability to evaluate talent is all around you. All you need to do is shop. As a retail manager or business owner you have the unique opportunity to find talent in your everyday life. So take advantage of it.

Always be on the lookout for talent. When you're shopping look for people who have a special knack for helping people and who make your experience extra special. Some of the specific skills to look for in recruits are:

  • Enjoy being with other people
  • Exude enthusiasm for what they do
  • Take pride in their appearance
  • Present themselves with confidence

Your success is directly related to the quality of your employees. Always be looking for recruits, even if you have a full staff. You may not hire them right away but if you have their contact information you will know whom to call when the time is right. You will have a giant head start when hiring is needed.

After you find a quality person try a simple introduction. For example: "Hi I'm the manager at Bobby's Shoes and I noticed you provide excellent service. We are always looking for good people to join our company." Give them your business card and ask for their contact information. If they seem agreeable have a short conversation just to get to know them a little bit. Explain that you are always looking for good people and that you have part-time, full-time and even management positions available on a regular basis. Tell them (on the surface) they seem to have the kind of skills you look for in an employee. Ask them if they have an interest in taking an application and pursuing new employment.

Once you have their contact information and their application the next step is calling them in for an interview. Even if you have seen them in action and believe they will be perfect for you organization, an interview is essential. You only experienced one moment in their day and it's important to sit them down and ask behavioral interviewing questions that will determine how they have handled situations in their employment history. Also, at an interview you can make sure they understand your companies policies and guidelines so that there is no confusion later.

Recruiting for retail positions can be difficult but compared to other industries it's a piece of cake - just look around you! Take advantage of the talent in your everyday life and get the edge on your competition.

Charlie Bentson King is a writer and producer of training videos for TrainingABC. TrainingABC is a distributor of hiring, recruiting and interviewing video programs such as More Than a Gut Feeling.

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