Great Customer Service is a Company-Wide Priority

Category: Customer Service
Posted: 01-16-2011 07:17 PM
Views: 954
Synopsis:

Good service begins at the top of any business. Quality customer service is going to create a bigger profit, and everyone who starts their own company expects to financially benefit. The easiest way to help create a large profit is by giving your customers amazing service. Every employee in a company plays a role in good service to the clients. Even the smallest and seemingly non-important roles play a part in creating a good environment.

Good service begins at the top of any business. Quality customer service is going to create a bigger profit, and everyone who starts their own company expects to financially benefit. The easiest way to help create a large profit is by giving your customers amazing service. Every employee in a company plays a role in good service to the clients. Even the smallest and seemingly non-important roles play a part in creating a good environment.

Here's a scenario. You decide to start your own mom and pop type restaurant. You find the location, take care of the loans and sign legal documents. You hire your cooks, servers, hosts or hostess and your dishwasher/bus boy and you have to train them on how to complete their jobs. This is where you teach them how to carryout proper correct customer service through a good employee training program, with emphasis on customer service training.

You do not want you cooks preparing food incorrectly or being unsanitary. As an employer, you expect them to cook the food the way the customer requested. If the customer wants a steak well done, it should not be received rare. Servers should generally have a smile on all the time and come across as excited to do their job. Promptly asking a customer for their drink orders and taking food orders in a timely manner is usually preferable. The host or hostess should quickly respond to a customer whom has just walked in, and set them with their menus as soon as possible. Once a customer has completed their meal and paid, the bus boy should quickly have the dishes from the top table cleared leaving the dishwasher to wash the dishes and have them ready for the next round.

If everyone involved in the restaurant operations works efficiently, the entire work place would carry on smoothly which contributes to great customer service and happier customers. If even an employee so "insignificant" as a bus boy promptly does their job, the host and server can continue with their roles just as quickly. No one wants to wait for anything, and as people, we tend to return to the places that gave us what we wanted-fast service in an enjoyable environment.

Inform and continually remind your employees about the importance of their jobs. No matter how small, it makes a difference. There really is not "insignificant" job whether an employee is a janitor, delivery driver or restaurant dishwasher. Employee training should not be underestimated in its importance, no matter whether the business is a restaurant or a retail store. It is the foundation of any workplace's success. Without it, there will be no customers which means there will be no profits nor jobs. So, encourage your employees to promptly respond to any customers, wear a smile and carry out their responsibilities with that in mind.

Catherine Rodriguez-Brown is a creative content manager for TrainingABC. TrainingABC is a distributor of customer service videos and DVDs including the best-selling customer service video, Give em the Pickle.

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