Three Cornerstones of Customer Service and Selling
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Teach your staff the basic techniques needed to provide excellent customer service. In this training video, John Walker, a retail customer is followed as he shops. Go along with John as he meets different sales clerks and encounters varying levels of service.
This entertaining video shares the three cornerstones or key points of both customer service and selling including:
Listening – Hearing the customer and recognizing body language and other signals.
Probing – Communicating and asking the right questions to find out how the customer can really be helped.
Building – How to sale multiple items to a customer by “up-selling” and ensuring all of your customer’s needs are met.
After watching this video, your team will know how to move from offering just average service to becoming exceptional. And as a result, you will get loyal customers that return for your services again and again.