So HELP Me Series
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So Help Me Series - The videos in this series can be purchased individually or as a set
So Help Me is one of the best-selling customer service videos on the market.
So Help Me - Employee Version
What do customers value most in customer service? Solving their problems. Recent research shows that handling customer problems quickly and correctly will retain or even build customer loyalty. Customers who don't get their problems solved will leave and not return.
"So HELP Me" (Employee Edition) illustrates realistic customer service problems that can frustrate both customers and employees. The video provides solutions to these problems that satisfy everyone: the customer, the organization and the employee. These solutions include: working with policy to solve problems, helping customers outside your department, actively listening, treating every customer as your own, and defining customer needs.
"So HELP Me" demonstrates employees giving the kind of service that turns dissatisfied people into loyal customers. As one customer service provider in the video says, "...at the end of the day it makes me feel like I'm doing something useful. Instead of adding to people's frustrations, I'm actually helping them out."
Package Includes: 16 minute video and a comprehensive 28 page leader's guide with reproducible worksheets
So Help Me - Supervisor Version
How do supervisors affect customer service? We all know that frontline service people directly impact customer satisfaction. But we don't often look at how much a supervisor's behavior influences the service a customer ultimately receives.
"So HELP Me" (Supervisor Edition) takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers. Supervisory behaviors that promote excellent service include: telling people what they're doing right, helping employees find solutions, focusing on people rather than numbers, empowering people to do their jobs, and turning mistakes into opportunities for growth.