Retail Customer Service
Customer service is king in retail, and our expansive collection of retail service training videos helps you turn your staff into service-driven experts. Customers are easily turned away by lengthy wait times, difficulty finding help when shopping, and floor employees displaying a less-than-stellar attitude. When faced with these types of experiences, the average customer will quickly turn to a competitor that offers the same products and prices. Effective and streamlined customer service training prevents this, having a direct effect on your company’s bottom line.[ continue reading ]
The Right Words at the Right Time: Customer Service Recovery for Retail Multiple Pricing Options
Actions & Attitudes: Providing Extraordinary Customer Service Multiple Pricing Options
Our videos offer training utilizing real-life scenarios that most of your staff will face at one point or another, providing them with the tools they need to deal with difficult guests and customers. Ultimately, this training cements the idea that even the simplest act has a direct and positive impact on the company and customer when approached with customer service in mind. Each training video is based on years of research, which has cumulatively found that even the simplest of gestures, such as a warm greeting upon entering a store or a positive attitude from register personnel, shapes a customer’s view of a company and its overall brand.
Building a comprehensive customer service plan starts with leadership that focuses on continuous training. The ability to deal with various people from all walks of life with compassion and efficiency is not an innate skill for most, but managers can instill and build upon employee’s basic people skills to create a staff that keeps customer service in mind when tackling even the most minute details of their jobs. Our training videos provide a primer for just this, and when coupled with a well-thought-out plan, enable you to turn your retail business into a flourishing success.