Dealing with Difficult Citizens for Government

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DVD: $325.00
Total Cost: $325.00
SKU
ACRDEAG
Video Length
12 minutes
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Encounters with difficult citizens do not happen often. In fact, they are relatively rare, but as any experienced government employee can tell you, they do happen.

This video follows five difficult situations government staff members have faced in the past from the beginning of the incident to its successful conclusion, and includes explanations of how to assess the situation, how to position yourself, how to interact with the other person and how to slowly take control of the situation.

Package Includes: 12 minute DVD or VHS

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