Cliff's Customer Service Adventure
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Cliff’s Customer Service Adventure makes customer care fun! This entertaining program is intended for young employees who are responsible for customer service on the front lines. The video introduces “Cliff”. He’s a cool 20 something who wants to achieve customer service excellence. He guides the viewer through a working adventure that includes interactions at multiple locations. A strong message is conveyed through amusing antics and funny comments.
- Learn to empathize with customers
- Learn how environment influences a customer
- Learn how to identify the customer’s needs
- Reinforces a polite and friendly approach
- Practice ways to solve a customer’s problem effectively