Customer Service in Long Term Care: Making it World Class

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19 minutes
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The key to any successful business is customer satisfaction. It is the result of deliberate and persistent efforts to understand the expectation of the customers and then exceed them.  In long term care facilities, ensuring continuous satisfaction over extended periods is necessary.  With this training program, you can learn the 10 Rules of World Class Customer Service which will help prepare your staff to:

  • Be caring, reliable, pro-active and a team player
  • Know the needs of the residents
  • Minimize and solve any problems
  • Handle complaints promptly
  • Communicate effectively
  • Follow up regularly
  • Ask for feedback

After all, healthcare industry is a service industry and the customer is the king.

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