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Products in the "Management" category
Management training videos and DVDs
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5 Questions Every Leader Must Ask
SKU: CRM5QU
Based on the book, Leadership Made Simple, by Ed Oakley and Doug Krug the program introduces a proven process called The Framework for Leadershipâ„¢, consisting of 5 questions, which, when asked in a specific order, enable leaders to engage their team in finding and implementing effective solutions.
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50 Case Studies for Management and Supervisory Training
SKU: HRD50CAS
Managers and supervisors will sharpen their analytical and decision-making skills with this new collection of fully reproducible case studies. Based on actual, real-life situations, these exercises prepare supervisors and team leaders for the challenging problems they face in today's complex workplace.
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A Grander Goal
SKU: CRMGRA
Sometimes the lessons we most need to learn are found half a world away, in lands far different from our own. This is the case with A Grander Goal, a training program offering a profound shift in our approach to leadership.
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A Leader's Guide to Delegating
SKU: CRMALE
What's every top manager's secret to success? In a word: delegate, delegate, delegate. But getting work done through others can often be difficult because it inevitably involves a loss of control. This program outlines a solid process for delegating and gives valuable insight to both new and experienced managers.
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A Manager's Guide
SKU: QMRAMA
Using the casting and rehearsal of a production of Shakespeare’s most famous play as a backdrop, this 2-program series provides an entertaining overview of the essential skills needed by both new and more experienced managers. A team of experts reinforces the key learning points.
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A Peacock in the Land of Penguins
SKU: CRMPEA
Meeting the challenges of a rapidly changing and increasingly diverse world is more important than ever. This animated, award-winning video featuring Perry the peacock and his exotic feathered friends illustrates employee empowerment, effective communication and team building skills within the context of diversity. Insightful and inspiring. In this best-selling animated video, participants will learn about the creativity inherent in a diverse workgroup. It's simple message is that it is in ev...
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Accelerate Your Business: 19 Action Steps to Achieve Outstanding, Sustainable Results with Dan Coughlin
SKU: SEMACTION
How can any organization consistently improve its most important desired outcomes, and do it in a way that is sustainable? In the end, it comes down to mastering simple, practical processes that can be repeated over and over again. In this content-loaded seminar, Dan Coughlin guides you through 19 specific action steps covering a variety of important topics, including leadership, innovation, branding, and sales. You'll learn how to unleash more creativity, connect through listening, give bett...
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Accentuate the Positive
SKU: VISACC
The enchanting animals of SeaWorld will entertain managers and employees alike in this short whimsical program! Enhanced with plenty of personality and memorable music, this program is the perfect prelude or ending to the Whale Done!â„¢ training experience!
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Accountability That Works
SKU: CRMACC
Accountability That Works! is an exciting, innovative training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity. Participants will learn to view accountability as an ongoing process, a method for achieving personal effectiveness. When you have accountability in your organization, you have better results, improved teamwork & clarity. When you don't have accountability, you get blame, fi...
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After All, You're the Supervisor
SKU: CRMAFT
Meet Alec, a top-notch CSR recently promoted to supervisor. Alec is excited and a bit overwhelmed by his new responsibilities, especially the challenge of moving from the role of friend/colleague to team supervisor.
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An Invisible Man Meets the Mummy
SKU: CRMINV
This entertaining customer service film presents a lighthearted look at the rights and wrongs of service. It shows that everyone has customers--internal, external or both--and there's no place to hide from them. Not even in red tape. Yet without realizing it, many capable people let red tape cloud their vision of what customer service is about. To illustrate this point, we've cast the employee as an inflexible mummy wrapped in red tape. The customer is invisible because the mummy just can't ...
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An Invisible Man Meets the Mummy (Government Version)
SKU: CRMINV-G
This entertaining film presents a lighthearted look at the rights and wrongs of customer service. It shows that everyone has customers internal, external or both—and there's no place to hide from them. Not even in
red tape.
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An Invisible Man Meets the Mummy (Healthcare Version)
SKU: CRMINV-HC
This entertaining film presents a lighthearted look at the rights and wrongs of customer service. It shows that everyone has customers; internal, external or both and there's no place to hide from them. Not even in red tape.
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And When You Fall...
SKU: CRMAND
In 1988, Dan Jansen's sister died on the day he was to skate for Olympic Gold in Calgary. He fell, twice, but got up with dignity and finished the race. In 1994, in Lillehammer, he fell in front of 90 million people and had only one chance left. And then he won not only the Gold, but he set World and Olympic records.
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