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Sort by:     SKU     Product     Price      Default     Result pages:   1 2 3 4 5 6 7 8 9 10 11   5 Questions Every Leader Must Ask SKU: CRM5QU Based on the book, Leadership Made Simple, by Ed Oakley and Doug Krug the program introduces a proven process called The Framework for Leadership™, consisting of 5 questions, which, when asked in a specific order, enable leaders to engage their team in finding and implementing effective solutions. More Information and Pricing Details 50 Activities for Developing Counseling Skills for Managers SKU: HRD50ADC This activities book comes complete with learning objectives, facilitator guidance, and reproducible materials. More Information and Pricing Details 50 Case Studies for Management and Supervisory Training SKU: HRD50CAS Managers and supervisors will sharpen their analytical and decision-making skills with this new collection of fully reproducible case studies. Based on actual, real-life situations, these exercises prepare supervisors and team leaders for the challenging problems they face in today's complex work... More Information and Pricing Details A Grander Goal SKU: CRMGRA Sometimes the lessons we most need to learn are found half a world away, in lands far different from our own. This is the case with A Grander Goal, a training program offering a profound shift in our approach to leadership. More Information and Pricing Details A Leader's Guide to Delegating SKU: CRMALE What's every top manager's secret to success? In a word: delegate, delegate, delegate. But getting work done through others can often be difficult because it inevitably involves a loss of control. This program outlines a solid process for delegating and gives valuable insight to both new and expe... More Information and Pricing Details A Manager's Guide SKU: QMRAMA Using the casting and rehearsal of a production of Shakespeare’s most famous play as a backdrop, this 2-program series provides an entertaining overview of the essential skills needed by both new and more experienced managers. A team of experts reinforces the key learning points. More Information and Pricing Details A Peacock in the Land of Penguins SKU: CRMPEA Meeting the challenges of a rapidly changing and increasingly diverse world is more important than ever. This animated, award-winning video featuring Perry the peacock and his exotic feathered friends illustrates employee empowerment, effective communication and team building skills within the co... More Information and Pricing Details Accentuate the Positive SKU: VISACC The enchanting animals of SeaWorld will entertain managers and employees alike in this short whimsical program! Enhanced with plenty of personality and memorable music, this program is the perfect prelude or ending to the Whale Done!™ training experience! More Information and Pricing Details Accountability That Works SKU: CRMACC Accountability That Works! is an exciting, innovative training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity. Participants will learn to view accountability as an ongoing process, a met... More Information and Pricing Details After All, You're the Supervisor SKU: CRMAFT Meet Alec, a top-notch CSR recently promoted to supervisor. Alec is excited and a bit overwhelmed by his new responsibilities, especially the challenge of moving from the role of friend/colleague to team supervisor. More Information and Pricing Details An Invisible Man Meets the Mummy SKU: CRMINV This entertaining film presents a lighthearted look at the rights and wrongs of customer service. More Information and Pricing Details An Invisible Man Meets the Mummy (Government Version) SKU: CRMINV-G This entertaining film presents a lighthearted look at the rights and wrongs of customer service. It shows that everyone has customers internal, external or both—and there's no place to hide from them. Not even in red tape. More Information and Pricing Details An Invisible Man Meets the Mummy (Healthcare Version) SKU: CRMINV-HC This entertaining film presents a lighthearted look at the rights and wrongs of customer service. It shows that everyone has customers; internal, external or both and there's no place to hide from them. Not even in red tape. More Information and Pricing Details And When You Fall... SKU: CRMAND In 1988, Dan Jansen's sister died on the day he was to skate for Olympic Gold in Calgary. He fell, twice, but got up with dignity and finished the race. In 1994, in Lillehammer, he fell in front of 90 million people and had only one chance left. And then he won not only the Gold, but he set World... More Information and Pricing Details Becoming a Mentor SKU: HRDMEN This ready-to-use video workshop reinforces the information available in the Complete Mentoring Program. Although the primary audience will be mentors and mentees, the video will serve as a very useful introduction to acquaint others with the complete mentor role, such as executives, coordinators... More Information and Pricing Details

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