You've Gotta be Kidding me! Customer Service is Easy!

: $695.00
Total Cost: $695.00
  • Details
  • Send to friend
Have you ever had one of those customer service moments that totally changes your impression of a business forever? You Vow That You will Never do business with them ever again. That's when you say, "You've Gotta be Kidding Me!"

It doesn't have to be like that. Join us as two-time Emmy Award winning host John Burke takes us through the 9 basic rules of great customer service that will keep customers coming back again and again.

The 9 Rules of Great Customer Service:

1. Your Attitude Determines your success.
2. Smile, in person and on the phone.
3. Use the customers name.
4. Show Them. Don't just point.
5. Answer the phone professionally.
6. Follow through on promises to the customer.
7. Some things we should never say.
8. Always thank the customer.
9. Solve the customer's problem.

Program Includes: 15 minute video or DVD and Leader's Guide on PDF

This field is required
A valid email is required
A valid email is required
This field is required
google-site-verification: google448d4e5a534bf25c.html