You've Got Customers!
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It is very easy to incorporate welcoming smiles and positive words such as “how can I help” in your customer service practices. Customers however don’t want just superficial signs of good service or words that are not followed by action.
To provide exceptional customer service, your team will have to know the ins and outs of your products and services. Additionally, they must have a desire to meet the needs of your customers and actually solve their problems in a satisfactory manner.
The video, “You’ve Got Customers”, shares the story of an inexperienced customer service representative who learns important business lessons from his bowling team. Using this unusual environment to teach customer service skills, the bowlers become teachers giving this representative a valuable education.
Incorporate this 20 minute DVD in your new employee training for any customer service positions. Along with the video, you will receive a leader’s guide