Workplace Violence: The Risk From Within
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Workplace stress has wide-reaching effects and can occur in the best managed environment across any industry. While each employee is ultimately responsible for his or her reaction to this common emotion, it is also the manager’s job to recognize potential issues and work to rectify them before the situation gets out of hand.
Workplace violence is often caused by stress, and can appear to come out of nowhere to the untrained eye. Violence: The Risk from Within offers solid ideas and techniques that managers can use to recognize issues with individual employees before those issues escalate, mitigating the situation and preventing dangerous behavior.
- Active listening
- Common warning signs
- Addressing warning signs with compassion and professionalism
- Documenting behavior
- Minimizing liability
- Responding in crisis