When the Phone Rings: Telephone Skills for Better Service

DVD: $169.00
Total Cost: $169.00
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Often the person who answers the phone is the first contact a new customer will have with your company. Make sure your phone staff represents you well and provides both courteous and quality service. 

  • Equip your staff with the skills they need to do a good job. With this video, they will develop techniques in:
  • Telephone etiquette.
  • Taking clear and concise messages.
  • Properly transferring calls to other departments.
  • Effectively using voice mail.
  • How to calm a customer who is angry or frustrated. 
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