When the Phone Rings: Telephone Skills for Better Service

DVD: $169.00
Total Cost: $169.00
SKU
KANRING
  • Details
  • Send to friend

Often the person who answers the phone is the first contact a new customer will have with your company. Make sure your phone staff represents you well and provides both courteous and quality service. 

  • Equip your staff with the skills they need to do a good job. With this video, they will develop techniques in:
  • Telephone etiquette.
  • Taking clear and concise messages.
  • Properly transferring calls to other departments.
  • Effectively using voice mail.
  • How to calm a customer who is angry or frustrated. 
This field is required
A valid email is required
A valid email is required
This field is required
google-site-verification: google448d4e5a534bf25c.html