The Secret: Customer Service Uncovered
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Good customer service is a key component of any successful business, but it’s not always easy to provide. This video program highlights some of the more difficult aspects of providing good customer service, including customers who come from a different culture, speak a different language or otherwise provide a challenge to the patience of service staff. Three different workplace settings are featured: retail, banks and technical support.
Main Topics Covered:
- Putting yourself in the customer’s position
- Maintaining honesty and tact
- Helping even the difficult customer feel welcome