The Art of Selling: Sales with Service
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The Art of Selling: Sales with Service explores the many ways that staff should deal with customers when making sales while providing good service. When you work with a good sales person, you won’t feel like you’re being sold to. That is the trademark of someone who is skilled and knows what they are doing.
This engaging program will train staff to begin developing the skills and methods they need to make sales with confidence. A variety of scenarios are presented in unique settings, including a DIY store, department store and shoe shop. Each product is very different, but the sales people show how the right and wrong approach can often be the same no matter what industry you’re in.
The Art of Selling: Sales with Service is ideal for staff who are responsible for dealing directly with customers. Here they will see these tried and true methods in action, as well as the typical blunders that a less than stellar sales person often makes.
Extra content is included that is specific to retail and financial sales. This program covers all aspects of sales, from fielding complaints to dealing with a difficult customer. Each clip is realistic and clearly depicts what should and should not be done when selling.
This program will:
- Improve staff selling skills
- Improve sales staff customer service
- Nurture confidence in sales staff
Please note: Due to contract restrictions, The Art of Selling: Sales with Service can only be shipped to addresses within the United States.