Telephone Courtesy Pays
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Train your employees to be courteous, respectful and caring when handling phone calls. With this exceptional video, they will learn how to:
- Manage multiple calls without getting stressed.
- Properly transfer calls to other departments.
- Calm customers and solve their problems satisfactorily.
- Take messages that are clear and concise.
- Benefit from the use of voice mail.
This training is great for receptionists, customer service personnel or sales staff. It will help to equip your staff to manage both internal and external calls in a professional manner.