Taking C.A.R.E. of Business
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This new face-to-face customer service video is from the same writer/producer of the best-selling “It’s Your Call?” and “Are You With Me?” and features the same high-quality production, acting and story-telling. Motivate your employees to go beyond average customer service by delivering exceptional service that will keep customers returning.
The video uses a series of short comparison films set in variety of locations, including a health care facility, bank, airport, food service location and department store, to illustrate the differences between acceptable customer server and excellent customer service. By following the C.A.R.E. principles, your employees will learn how to stay connected, attentive, responsible and enthusiastic.
Main Topics Covered:
- Connected - Meet the customers on their own ground and treat them as you would like to be treated
- Attentive - Give your full attention
- Responsible - Stay professional and follow through
- Enthusiastic - Treat all customers as they were your only customer