Sunnyside Customer Service: Patient Satisfaction & HCAHPS
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WHY CHOOSE SUNNYSIDE PATIENT SATISFACTION FOR YOUR ORGANIZATION:
1. Your associates will learn the areas that impact patient satisfaction scores, like HCAHPS
2. Your team members will realize that providing QUALITY PATIENT CARE is a choice, and your staff will remember to make the choice to “Keep on the Sunny Side”.
3. Your associates will learn a simple process for service recovery and feel more confident to face tough situations with a smile.
4. Your associates will learn they are the most important part of implementing Sunnyside Patient Satisfaction!
Sunnyside Patient Satisfaction Supplemental DVD covers:
1. Nursing Care
2. Physician Care
3. Healthcare Environment
4. Bathroom Assistance
5. Pain Management
6. New Medications
7. Discharge Planning