Service for All: Customer Service in a Diverse World
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Like today’s work force, customers are a diverse, ever-changing population. Differences in nationalities, ethnic origin, and age can sometimes pose a challenge for employees working with the public. Communication can be made more difficult and can often lead to misunderstandings or even perceptions of offense by customers. Many times, a simple misunderstanding can lead to legal issues.
This video explores some of the tangled paths a simple telephone conversation can take, and increase awareness of the importance of clearly stated, courteous communication. This video is essential viewing for anyone working with the public, and will help ensure that your customers experience a pleasant and productive customer service exchange.