The Right Words at the Right Time: Customer Service Recovery for Retail

This video-based training program is available in a variety of formats and delivery methods.
DVD: $945.00
Total Cost: $945.00
SKU
MPCCUS-HC1
Production Date
2012
Video Length
13 minutes
Closed Captioning
Yes
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Sometimes it is the newest or least trained retail employee who has the last clear chance to save a customer relationship. They become the face of your organization when things go wrong. This practical and memorable program is specifically designed to empower your retail staff with a clear checklist of Customer Service Recovery tools and techniques. From showing empathy and truly listening, to exploring with permission phrases and presenting options, front-line retail employees will learn how to match the signals they send to customer with the words they say. A wide variety of realistic retail scenes, demonstrate the use of The Right Words at The Right Time, to over-come almost any service recovery challenge.

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