Quality: You Don't Have to Be Sick to Get Better
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Individuals can interpret quality in different ways. In this dramatic video, Dr. Richard Chang, renowned expert of workplace quality, educates employees on the ways their actions and behaviors can influence the organization as a whole.
This program provides supervisors and staff leaders with steps to help them improve quality as well as how to guide reluctant employees to embrace the changes in processes that will have an overall positive impact on the organization.
Main Topics Covered:
- Defining the needs of the customer
- Analyzing and improving work processes
- Achieving individual levels of quality