Lila's Story

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DVD: $545.00
Total Cost: $545.00
Video Length
14 minutes
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This program is hosted by a career nurse who becomes a patient herself. As she looks back on the people she treated, she sees that over the years, something got lost: her ability to really care about the people and families behind the illness. Lila's Story will enhance your employees' work satisfaction and your patients' lives--it's a must-see for anyone working in healthcare. Customer satisfaction does not happen accidentally. It requires deliberate

  • Making a good first impression
  • Meeting customers? expectations
  • Learning to follow up effectively
  • Fulfills JCAHO-required guest relations
  • Improve your employees' work satisfaction
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