Just Incredible! A customer Service Story 2nd Edition
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“Just Incredible” is a refreshing approach to the importance of customer service. Customer service training is certainly not new, but savvy companies are always looking for new and better approaches to performance for customer service trainees. This program reinforces proper service techniques, and aids in inspiring commitment to excellence among front-line resources. This video employs humor, drama, and irony to show how top-notch customer service really does make a difference to customer, customer representative, and the company alike.
Key Training Points
- The importance of truly comprehending the product or service one is representing.
- Treating customers with tact, honesty and courtesy.
- Effectively delivering customer service.
- Understanding the negative effects of poor customer service and all that it affects
- Effectively handling difficult customers