It's Your Call: Remarkable Customer C.A.R.E. On the Phone

Great customer service stands out, and it alone can determine whether a customer chooses to continue their business. The key to great customer service is showing caring—every day and with every customer. Teach you customer care representatives how to shine by following these C.A.R.E. elements: Connected, Attentive, Responsible and Enthusiastic. Every day, make the decision to C.A.R.E.!

Main Topics Covered:

• Connected
• Meet the customers on their own ground
• Treat them as you would like to be treated

Attentive

• Give your full attention
• Listen, be clear and check for understanding

Responsible

• Stay professional and follow through
• Take the call seriously

Enthusiastic

• Treat all customers as they were your only customer