Customer Service Toolkit
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Introduce trainees to strong customer service skills with the Customer Service Toolkit! This collection can be used to strengthen training courses and produce better results. More than 20 professional settings are featured for a well-rounded look at this vital part of operating a business. Create relevant, powerful courses for trainees as well as refreshers for existing staff members.
The Customer Service Toolkit covers:
- Problem Solving
- Supervising Customer Service Departments
- Service Recovery
- Internal Customer Service
You will also receive segments that discuss telephone customer service, face to face interactions, business to business service, employee to employee service and business to consumer service. Every clip is offered in two different formats. One contains onscreen graphics with narration that provides a setup for scenes. The other is simply the scene with no setup or graphic elements.
A valuable Leader’s Guide is included and provides suggestions for how and when to use clips, how to combine multiple clips for best results and context for clips along with discussion questions and recommended training activities.