Customer Service Counts
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Your company or organization wouldn’t even exist without your customers. However, sometimes this important fact gets lost in the day-to-day demands of your business. This award-winning DVD is the solution. Designed for either new hires or energizing your current team, it uses humor to show your workers that being great at customer service (and taking pride in their work) is not only a job requirement but can provide personal satisfaction as well.
- The “customer” part of customer service
- Greet the customer
- Connect with the customer
- Respect the customer’s priorities and time
- The “service” part of customer service
- Listen and evaluate
- Meet the customer’s needs
- Know your business
Employees will enjoy the amusing story of two coworkers who start their day experiencing terrible customer service as customers themselves. Comparing notes, they enter a friendly competition to see who can offer the best customer service that day on the job. As they demonstrate sales skills and handle rushed (even unhappy) customers, their fun rivalry reminds employees that customers are people too. And it makes the point to employees that their peers are counting on them as well.
In fact, coworkers are also customers. Everyone has “internal customers” when helping other employees meet common goals. And every employee represents the organization when encountering outsiders, whether or not customer service is a major part of their job description.