Cultural Competency: Problem Solving
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This course will train your staff to understand and identify the subtleties of cultural diversity in everyday scenarios. Being aware and respectful of the cultural differences is the first step towards developing a good relationship between with the patient and their healthcare team, thereby providing high quality care to all patients and reducing the healthcare costs in the long run. With this critically acclaimed training program, they will learn about problem solving in five steps – 1. Gather information; 2. Assess understanding; 3. Provide explanations and answer their questions; 4. Be sensitive and understanding; and 5. Ensure patient comprehension by summarization.