Conflict Resolution: The Skill That Makes the Difference

The ability to resolve conflict is a very valuable skill in a workplace environment. This video course provides information that will help the viewer build strong, effective relationships with coworkers and others. The instruction provided will guide the viewer as they improve communication skills with roleplaying situations that reveal the different perspectives present during a conflict. This course will:

• Show viewers how to learn from past conflicts to identify ways to handle future situations more effectively
• Explain why it’s important for those involved in a conflict to explain their perspective in order to reach a resolution with methods outlining how to achieve this goal 
• Learn how to discover the benefits that come from a conflict that is properly managed and resolved
• Find out how to separate the real people involved in a conflict from the issue that needs to be resolved