Communicating Non-Defensively

There are situations that bring out a naturally defensive response in all of us. This reaction is most obvious during interactions with others. Communicating Non-Defensively presents five steps to positive communication. The viewer learns how to send and receive messages in a non-defensive manner to improve workplace communication and individual effectiveness.

Learn how to:

• Stop defensiveness when interacting with coworkers
• Reduce conflict within the workplace
• Promote honest and open communication