Can't be Denied: The Impact Of Customer Discrimination
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Discrimination against customers is a very serious issue that can lead to resource-devouring lawsuits, lost profits and a bad reputation. This video course contains short segments that feature real life situations that highlight customer discrimination as it is most frequently encountered. Each dramatization also shares the consequences brought on by this type of bad conduct.
Discover the importance of taking quick action and correcting a customer discrimination issue before it explodes into a serious problem for your organization. The video course and workbook will equip you with all the tools you need to end discrimination before it costs your business. You will also find ways to empower employees so they can offer excellent customer service. Find out how to:
- Improve customer loyalty
- Regain lost sales
- Raise employee morale
- Lower the risk of a discrimination lawsuit