An Invisible Man Meets the Mummy
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Designed to train customer service teams, this video course is both funny and entertaining. Taught from the perspective of a customer service employee, it presents the employee as an inflexible mummy limited by lots of red tape (or policies and procedures). Wrapped in red tape, this CSR is unable to actually see the customer because he is blinded by his mummification. Later however, he is introduced to the eight skills for good customer service and implements them to become an effective and efficient CSR.
Inspirational, this video is sure to improve the quality of service your team provides. Although it is an excellent resource for new hires, it can further be a great refresher course for more experienced employees. Additionally, it is a good training module for supervisors and managers alike. Whether working with customers face to face or over the phone, this video will be worthwhile.
Some topics covered in the course include:
- Policies, procedures and flexibility as needed.
- Strategies and planning for improving customer relations.
- Positive attitudes, how body language and tone can be just as important as the words one speaks.
- How to measure progress.
- Resources and tools that can help with change.