Customer Service Combination Package
- Send to friend
Get our two latest customer service releases at a discounted price when you buy them together. It's a fact that our businesses and organizations wouldn't exist without our customers. However, sometimes this all-important fact gets lost in the rush of daily activities. Remind your employees what really counts - taking care of the customer!
The “customer” part of customer service
- Greet the customer
- Connect with the customer
- Respect the customer’s priorities and time
The “service” part of customer service
- Listen and evaluate
- Meet the customer’s needs
- Know your business
Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. The “customer” part of telephone customer service The greeting Listening skills Telephone courtesy The "service" part of telephone customer service Product and system knowledge Complaints Problem solving
These brand new for 2013 releases are just the ticket for a lively training session—and lasting lessons learned about providing the best customer service ever!
[CC] Closed Captioned