Generations tackles the complexities of effectively working in and managing a multi-age workforce. This new program provides insights and strategies that will minimize generational conflict, promote respect and strengthen communication and collaboration to make any workplace more productive.
Six thought-provoking video vignettes illustrate the most common generational issues in the workplace:
Assumptions based on age
Communication styles
Use of technology
Work ethic and loyalty
Additional video vignettes for managers include:
Younger manager supervising an older employee
Leading a multigenerational team
Participants will experience how to use the M.E.E.T. (Make time to discuss; Explore differences; Encourage respect; Take personal responsibility) approach to discuss and resolve generational differences in a way that maintains respect and productivity.
At the conclusion of the program, participants will be able to:
Identify defining characteristics of the four generations in the workforce
Recognize issues and situations that may be influenced by generational differences
Apply practical tips for working successfully in a multigenerational workplace
Use the M.E.E.T. model to communicate effectively and maintain a respect-filled workplace
For more information on overcoming the challenges involved in a multigenerational workplace, please click here to download our Perspective Paper: Generations: Harnessing the Potential of the Multigenerational Workforce.
Complete Training Kit Components:
Two DVD (DVD 1 - full length Generations video (28 minutes) plus vignettes without narration, companion SMART-START® Generations: Bridging the Gap, interview with subject-matter expert Deb Alexander, TrainerTALK™ with Sue Mueller/DVD 2 - full length Managing Generations video (14 minutes) plus vignettes without narration, companion SMART-START® Generations: Bridging the Gap, interview with subject-matter expert Deb Alexander, TrainerTALK™ with Sue Mueller)
Two VHS (28-minute Generations and 14-minute Managing Generations)
Facilitator Guide (multiple agenda options)
Reproducible Participant Materials
Ten Handbooks
Ten Foam Puzzles
