Good
telephone manners come from doing everything you can to make a personal
connection with whomever is on the other end of the line. The fact is,
if you just take the time on the phone to make the kind of connection
you naturally try to make when you're face to face with others, all the
basic do's and don'ts of common telephone courtesy will naturally
follow.
All you have
to remember is this: Think of everything you do on the phone in terms of
what you naturally do when you meet and visit one on one with other
people:
- Making a call is like
making a visit.
- Taking a call is like
receiving a visitor.
- Putting a caller on
hold is like asking a visitor to wait at the door.
- Transferring a call is
like introducing two people.
- Leaving a message is
like making a call or a visit.
-
Taking a
message is like receiving someone else's visitor.
From making
and taking calls to transferring calls and putting people on hold to
taking and leaving messages, Are you with me? connects all the
rules of telephone courtesy to a single, simple, easy-to-remember
concept. Treat the person on the other end of the line as though they
were right there in the same room with you.
Program Includes: 22 minute video, Facilitator's guide/Participant's workbook and 25 pocket reminder cards with key training points.
