Reggie Wilson drives a bus.
It’s a thankless job filled with stress, time pressures, and difficult
customers. So, why does he love it? And why would busy people actually
wait for him to serve them?
Because Reggie makes them smile!
Join Reggie on the #27 and watch as he transforms a dreary bus ride into
an experience his customers look forward to. It’s a ride you'll never
forget!
SMILE! breaks new ground with its inside-out model. As Reggie
says, “There are days I don't feel like smiling or putting up the
smile sign, but I have to make a choice about where I want to be with my
attitude.” Living inside-out is about making choices.
Your people will learn how a positive attitude can be the primary factor
in every customer service interaction—for the sake of the customer
AND, most importantly, for their own quality of life.
"SMILE!'s message is right on
target and gets to the heart of what customer service is all
about—attitude and caring about people. It is an excellent tool to
launch a discussion about both customer service and attitude."
Daphne Wright
Director, Training and Education
Medical Center in Georgia
Who will benefit from SMILE!?
People and organizations who want to deliver great customer
service—and have a great time doing it. It's a whole new way of
looking at the customer service relationship.
Happy customers AND fulfilled customer service providers? A smile makes
a big difference. Experience it!
Package includes: 12 Minute Video, 24 page facilitator's Guide, Reproducible participants sheets, 10 Smile! buttons
