The Respectful Workplace Series


	Home


	Customer Login


	Company Information


	Contact Us


	FAQ

US TOLL FREE: 888-281-8038

Printable version

Categories

	Buy 2 Get 1 Free Sale
	Buy 2 Get 2 Free Sale
	$100 Off Sale
	Buy 1 Get 1 at 50% off
	20-30% off Sale
	30-50% off Sale
	Activities and Assessments
	Books
	Brian Tracy
	Bob Farrell
	Change
	Coaching
	Colleges
	Communication
	Conflict Resolution
	Customer Service
	Deming Library
	Dewitt Jones
	Diversity
	Employee Assistance
	Employee Development
	Employee Retention
	Ergonomics
	Ethics
	Finance/Accounting
	Generational Issues
	Government Specific
	Harassment
	Healthcare Specific
	Hotel Specific
	Innovation
	Insider Trading
	International Business
	Interviewing & Hiring
	James Autry
	Joel Barker
	John Cleese
	Ken Blanchard
	Lance Armstrong
	Law Enforcement
	Leadership
	Legal Issues
	Lou Holtz
	Management
	Manufacturing and Industrial
	Meeting Openers
	Mentoring
	Morris Massey
	Motivation
	Muppet Meeting Openers
	Nursing
	Online Training
	Organizational Development
	Performance Appraisal
	Personal Development
	Quality
	Respect
	Restaurant Specific
	Retail
	Safety
	Sales
	Peter Senge
	Seminars on DVD
	Sexual Harassment
	Social Service
	Spanish
	Stephen Covey
	Teacher Education
	Teams
	Telephone
	Theft Prevention
	Time Management
	Tom Peters
	Trade Show
	Train the Trainer
	Value Priced
	Workplace Violence
	Young Adult & High School
	Don Hutson

workplacesafetyvideos.com

trainingabc.com

Bestsellers

1. Meetings, Bloody Meetings
2. Groupthink
3. Going to a Meeting Series hosted by John Cleese
4. From No To Yes
5. Communication Nightmares: Solutions to Your Top Communication Problems

TrainingABC :: Communication :: The Respectful Workplace Series

The Respectful Workplace Series

Watch Online!

Full Length Preview Part 1

Full Length Preview Part 2

Full Length Preview Part 3

Preview the Facilitator Guide

While the media has focused on the spectacular but very rare instances of lethal workplace violence, the reality in most workplaces is very different. We deal with daily occurrences of hostility, intimidation, harassment and other damaging behavior. The perpetrators are employees, managers and customers. So are the victims. They are us. Unlike the rare, extreme cases, the more common manifestations of workplace violence take a daily toll on most workplaces. The Respectful Workplace is a resource designed to help organizations put an end to this other violence - the destructive conflicts that affect us all.

Series Objectives

The Respectful Workplace is a 3 part training series designed to help organizations address the behavioral and values issues that can allow conflicts to escalate. The series treats workplace violence as an outgrowth of hostility, harassment, bullying and intimidation which has not been effectively dealt with and arms employees and managers with the tools they will need to ensure respectful workplace relations.

Program Contents:

Program 1, Opening the Right Doors, teaches employees skills for dispute resolution and diffusing hostility. We learn to take responsibility for eliminating intimidation, bullying and harassment from our workplace culture.

Program 2, Diffusing Hostility through Customer Service, takes a strong customer service training approach to the issue of working with hostile customers. Important communications skills are taught which will help employees turn difficult customer service challenges around. However, where abusive customers cross the lines of acceptable behavior, employees are empowered to put their physical and emotional safety first.

Program 3, Managing Harmony, defines the role leaders must play in creating and supporting a non-violent, respectful workplace. We explore the organizational costs of inappropriate behavior, diffusing hostile situations, aligning policy and behavior with the organization's values, how conflict can be a positive force, and the organization's responsibility to provide effective avenues for dispute resolution.

Scenarios
Each program in The Respectful Workplace series includes several dramatizations designed to help focus and stimulate discussion. There are 10 of these scenes.

Support Materials
The Respectful Workplace series comes with a comprehensive Facilitator's Guide. Handout pages are incorporated in the guide. Trainers need only to decide which topics would be relevant for individual distribution and which to copy as transparencies. With the purchase of this series, QMR grants you license to make as many copies of the Facilitator's Guide or the handout / transparency pages as you need for your organization.

Options

Organizational Discounts    Do I Qualify?

Purchase Options    FAQ

Rental Options    FAQ

Preview Options    Preview FAQ

Quantity

Add to cart